Manager - Delivery Operations

Job Summary

JOB DESCRIPTION

The Manager - Delivery Operations at Argano is a leadership role responsible for ensuring efficient, high-quality, and scalable operational support for both sales and delivery functions. This position requires strategic thinking, effective people management, and the ability to drive operational excellence that aligns with overall business objectives. The ideal candidate brings a proactive mindset, conflict management experience, and the flexibility to work across multiple time zones.

Key Responsibilities

• Develop and execute strategic plans for delivery and sales operations aligned with organizational goals.
• Optimize resource allocation and utilization to enhance operational efficiency.
• Establish and maintain quality assurance processes to ensure high service standards.
• Monitor and mitigate operational risks to minimize potential business disruptions.
• Drive continuous improvement and innovation across processes and tools.
• Foster collaboration with executive leadership, clients, and stakeholders to align operations with strategy.
• Manage operational budgets and optimize resource use.
• Evaluate and improve technology solutions supporting delivery and revenue operations.
• Engage with clients and vendors to understand needs and deliver aligned operational systems.
  
  

Education

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Operations Management, or a related field
• Advanced degree preferred
  
  

Experience

• 2–5 years of experience in operations leadership roles with proven management and conflict resolution responsibilities
• Strong background in project coordination or PMO/business desk experience
• Demonstrated experience supporting and coaching team members, delivering constructive feedback
• Flexibility to work varied hours to support a global team
• Advanced English proficiency (written and verbal)
  
  

Required Skills

• Positive, solution-oriented attitude with a proactive approach
• Conflict management and people leadership experience
• Strong organizational and project management skills
• Excellent verbal and written communication skills
• Ability to lead through influence and collaboration
• Strategic thinking and problem-solving with a focus on operational outcomes
  
  

Preferred Skills

• Familiarity with Microsoft Dynamics 365 (D365) and/or Salesforce
• Experience with QA processes and methodologies
• Working knowledge of ticket tracking and collaboration tools like JIRA or Azure DevOps (ADO)
• Exposure to Agile or hybrid operational environments
  
  

Other Skills & Competencies

• Change Management: Ability to drive adoption of new processes and technologies
• Operational Excellence: Proven track record of implementing and improving scalable processes
• Technology Proficiency: Comfortable with tools and platforms that support operations, reporting, and automation
• Customer Focus: Committed to aligning operations with customer success metrics
  
  

About Us

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.