Mozaik Trainer

Job Title: Mozaik Trainer

Location: Australia/New Zealand (Remote)

Permanent – Full time

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

Mozaik Software is a leading provider of manufacturing solutions for the cabinet making industry. Our software offers end-to-end tools for planning, designing, visualising, and manufacturing cabinetry projects, optimising production on CNC machinery.

About the Role:

As a Mozaik Trainer, you will play an essential role in supporting our customers through both structured training and responsive help desk assistance. This position is approximately 50% customer training and 50% help desk support, making it ideal for someone who enjoys teaching and troubleshooting in equal measure. A comprehensive understanding of the cabinet design and manufacturing process is essential for this role. This is a remote position with occasional travel required for trade shows and customer site visits.

Key Position Responsibilities Include:

• Conduct introductory training sessions for all new Mozaik customers.
• Deliver one-on-one online training tailored to customer workflows and skill levels.
• Record and share screen-captured video responses to help desk questions when appropriate.
• Assist customers through the onboarding and adoption process of Mozaik Software.
• Provide help desk support by phone, email, and online meetings.
• Answer incoming calls ranging from pre-sales inquiries to advanced technical support.
• Represent Mozaik at trade shows and events, engaging with potential and existing customers.
• Conduct occasional on-site training or implementation at customer locations.

Required Experience and Qualifications:

• Minimum one year of experience using Mozaik Software (preferred).
• Direct experience in the cabinet/joinery industry (required).
• Knowledge of CNC cabinet manufacturing machinery (preferred).
• Strong communication skills to effectively train and support customers.
• Experience using tools such as Zoom, Microsoft Teams, and CRM systems (preferred).
• Proficiency with technology and remote collaboration tools (preferred).

Required Skills and Competencies:

• Adaptable and organised: able to manage multiple priorities and switch between tasks as needed in a fast-paced environment.
• Positive attitude with a willingness to take initiative and help wherever needed.
• Self-motivated with the discipline to work independently from home.
• Team-oriented and able to collaborate effectively across departments.
• Professional and customer-focused in all interactions.
• Strong analytical and problem-solving skills.

Working for Us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.