Operational Excellence & Change Support

Operational Excellence & Change Support - ARDGA841881 - Home/National

We have an exciting opportunity to join our team, reporting to the Head of Operational Change and working remotely you will be responsible for supporting operational change delivery across multiple systems and businesses.

Our Operational Change Support is responsible for providing support to make and manage change, to drive and improve business processes to ensure we are providing the highest levels of service, accuracy, efficiency & compliance and to facilitate operational efficiencies in a consistent & compliant manner.

So, what does the role of an Operational Excellence & Change Support here involve?

Key Role Accountabilities

This is an overview and not an exhaustive list of responsibilities.

• Support Business Improvement through liaison with relevant business partners & key stakeholders to identify, document & facilitate process change, delivering efficiencies, positively impacting income &/or driving better outcomes for customers.
• Oversight and management of the change inbox, raising change tickets as required for work to be completed.
• Create mapping documents & SOP’s (Standard Operating Practices) that support improvements to existing processes or introduce new processes where a need is identified.
• Provide support to Change Projects, as required; co-ordinating resource, communicating updates, following up action points to ensure that all relevant Change is delivered by priority and in a timely fashion.
• Take the lead in testing of process and system changes in UAT/MIG to ensure that updates are correct and reviewed/signed off before release into Production environment/out to business users.
• Provide evidence of control framework & accurate action governance around all supported change, testing & processes.
• Manage specifically allocated tasks within Operations Projects, as directed by Head of Operational Change.
• Support optimisation though ongoing review & improvement, collaborating with Business Teams to realise opportunities to optimise functionality, documenting & rolling out process change & sharing best practice.
• Researching and testing alternative methods of improving efficiency.
• Management of continuous improvement, reacting to analysis and outputs of Operational Excellence reviews, enabling both proactive Customer Service and improved processes.
• Work with operational & business colleagues to achieve consistency across all operational disciplines.
• Maintain knowledge of regulatory & legal requirements, relevant to the role.
• Support & promote understanding of compliance within the Operations team & the wider business.
• Maintain process guide/Engage page and change trackers.
  
  

What we are looking for in an Operational Excellence & Change Support:

• Confident & assertive communicator, capable of sharing written & verbal information effectively and able to quantify and present ideas succinctly.
• Adaptable, with experience of developing & fostering strong working relationships with colleagues across multiple disciplines.
• Track record of improving Business Processes, with strong administrative & organisational skills.
• Understanding of the Project delivery lifecycle with strong practical experience of managing multiple workstreams and interdependencies between projects.
• Pragmatic, with a proven ability to deal with high levels of ambiguity and work autonomously, using pre-agreed rationales to prioritise tasks and confidence to make measured decisions.
• An appreciation and working knowledge of regulatory / legislative framework within the Insurance Industry.
• Experience of working on Acturis/OGI PAS systems, preferably with first-hand user experience.
• Excellent stakeholder management skills with a track record of effecting change across a complex organisation.
• Experience & understanding of Change management processes.
• An ability to prioritise, use initiative & to manage stakeholder expectations.
  
  

Benefits

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.
  
  

We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.

Ardonagh Group is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Why not check us out on LinkedIn or speak to one of our team to find out what life’s really like with The Ardonagh Group family.

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