Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer support, preferably in the home appliances or retail sector., Strong communication and interpersonal skills with a customer-focused approach., Detail-oriented with the ability to manage multiple tasks efficiently..

Key responsibilities:

Provide top-notch customer support to Spanish-speaking clients regarding home appliances products via phone, email, and chat.

Assist customers with inquiries about product specifications, troubleshooting issues, and service requests.

Resolve customer complaints and ensure a positive experience throughout the resolution process.

Document all customer interactions efficiently and accurately, ensuring timely follow-up on outstanding issues.

Job description

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting career opportunities. We are currently looking for a Spanish Speaking Customer Support Representative for the Home Appliances Department. This position is ideal for individuals who are enthusiastic about home appliances and committed to delivering exceptional customer service to Spanish-speaking clients.

Responsibilities

Provide top-notch customer support to Spanish-speaking clients regarding home appliances products via phone, email, and chat.
Assist customers with inquiries about product specifications, troubleshooting issues, and service requests.
Resolve customer complaints and ensure a positive experience throughout the resolution process.
Document all customer interactions efficiently and accurately, ensuring timely follow-up on outstanding issues.
Work closely with the sales and technical teams to enhance product knowledge and address customer concerns effectively.
Stay informed about the latest home appliance trends and product offerings to provide accurate information to clients.
Gather customer feedback to help improve service processes and product offerings.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer support, preferably in the home appliances or retail sector.
Strong communication and interpersonal skills with a customer-focused approach.
Detail-oriented with the ability to manage multiple tasks efficiently.
Proficient in customer support software and standard office applications.
Strong problem-solving skills and a proactive attitude towards customer service.
Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits