Spanish Speaking Customer Service for Online Retail Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative in the Online Retail Department. This role is perfect for those who are passionate about e-commerce and dedicated to ensuring an outstanding shopping experience for Spanish-speaking customers.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries about products, order statuses, returns, and exchanges.
• Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
• Guide customers through the online shopping process, helping them navigate the website and find the products they need.
• Maintain an up-to-date knowledge of the company's products and promotions to offer accurate information and recommendations.
• Document all customer interactions meticulously and contribute to the enhancement of customer service protocols.
• Collaborate with team members to improve service processes and ensure consistent quality.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service, particularly within the online retail or e-commerce sector, is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customer issues with empathy and professionalism.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills and the ability to multitask.
• A passion for online shopping and understanding of e-commerce trends is a plus.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks