Spanish Speaking Customer Support for Food Delivery Service Department

Patrique Mercier Recruitment FR is dedicated to linking talented individuals with excellent job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Food Delivery Service Department. This position is perfect for those who are passionate about customer service and enjoy helping Spanish-speaking clients navigate their food delivery experiences.

Responsibilities

• Provide outstanding customer support to Spanish-speaking clients regarding food delivery services through phone, email, and chat.
• Assist customers with inquiries related to orders, delivery statuses, menu options, and service policies.
• Effectively resolve customer complaints and issues to ensure high levels of satisfaction.
• Document customer interactions accurately and follow up on outstanding queries in a timely manner.
• Collaborate with internal teams and delivery partners to address customer needs and enhance service efficiency.
• Inform customers about promotions, new menu items, and service updates.
• Gather feedback from customers to contribute to ongoing service improvement initiatives.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, preferably in the food delivery or hospitality sectors.
• Strong communication and interpersonal skills with a focus on providing a positive customer experience.
• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Familiarity with CRM systems and standard office applications.
• Strong analytical and problem-solving skills.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks