Offer summary

Qualifications:

Post-secondary education is required., Minimum of 2 years experience in administration or customer service roles., Bilingual fluency in English and French is essential., Proficiency in Microsoft Office Suite is necessary..

Key responsabilities:

Conduct verbal intakes to gather referral information from clients.

Respond to calls and emails from Plan Sponsors and Plan Members.

Process new referrals and manage administrative tasks using the case management system.

Support internal reporting and assist with special projects.

Job description

Bilingual Customer Service Representative — Remote

A dynamic opportunity is now open for a bilingual, service-driven professional to support our client in the insurance industry. This role plays a vital part in a national program that delivers disability management and wellness solutions to plan sponsors and members across Canada. As the first point of contact for users of this program, the successful candidate will have a direct impact on customer experience while also assisting internal case management teams with essential administrative functions.

What is in it for you:

• Hourly salary of $24.17.

• 12-month contract with the potential for permanent employment.

• Full-time remote position.

Schedule:

• Monday to Friday, 37.5 hours per week.

• The team provides support between 8:00 AM and 8:00 PM EST.

• Flexibility is required to work rotating shifts within this timeframe, depending on business needs.

• Occasional overtime may be required.

• Potential shift times (in EST):

• 8:00 AM – 4:00 PM

• 9:00 AM – 5:00 PM

• 10:00 AM – 6:00 PM

• 12:00 PM – 8:00 PM

Responsibilities:

• Conduct verbal intakes to gather referral information from clients.

• Respond to calls and emails from Plan Sponsors and Plan Members.

• Process new referrals and file closures using the case management system.

• Manage incoming and outgoing mail, faxes, invoices, file requests, and offsite file coordination.

• Provide administrative support including template letters, data updates, and supply management.

• Support internal reporting and assist with ad hoc assignments and special projects.

What you will need to succeed:

• Post-secondary education.

• 2+ years of experience in administration, clerical, or similar support roles.

• Previous experience in a fast-paced customer service environment.

• Proficiency in Microsoft Office Suite (Excel, Word, etc.) with demonstrated ability to navigate applications in a professional setting.

• Strong customer focus and active listening skills.

• Bilingual fluency in English and French to support clients in both languages.

• Excellent verbal and written communication abilities in both official languages.

• Ability to investigate and resolve client inquiries effectively.

• Exceptional attention to detail and high level of accuracy.

• Well organized with strong task prioritization skills.

• Demonstrated ability to collaborate within teams and work independently.

• Quick learner who adapts easily to new systems and processes.

• Understanding of medical terminology is an asset.

• Background in IT support, tech helpdesk, or information centers is considered an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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