Offer summary

Qualifications:

High school diploma or equivalent required., One year of experience in a servicing center environment preferred., Basic math skills for cost benefit analysis and insurance claims., Established verbal and written communication skills are essential..

Key responsabilities:

Monitor and process Total Loss and Insurance Repair accounts according to regulations and policies.

Handle high volume calls from internal and external customers regarding insurance claims.

Complete end-to-end Total Loss and Insurance Repair functions accurately and in compliance with established procedures.

Assist other departments and vendors as needed in the Total Loss and Insurance Repair processes.

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Total Loss Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Total Loss and Insurance Repair requirements and timelines. The Total Loss Specialist 1 will processes Total Loss and Insurance Repair accounts and their functions in accordance to regulations, policies, procedures, service levels and quality requirements with responsibilities including, but not limited to, reviewing accounts identified as potential Total Loss or Insurance Repair, performing appropriate calculations for Total Loss and Insurance Repair funds, processing accounts into and closing Total Loss or Insurance Repair as well as reviewing and processing accounts appropriately based on verbal and written notifications of Total Loss or Insurance Repair. Communication requirements of a Total Loss Specialist 1 would include the capability to handle high volume calls which would consist of internal customers, external customers and vendors requiring support related to customer handling and the Insurance Claim process.

Job Duties

Handle and process assigned volume within Total Loss and Insurance Repair processes for appropriate handling within established SLA, policy and procedures
Service Potential and Actual Total Loss and Insurance Repair calls within established call handling and correspondence requirements
Complete end to end Total Loss and Insurance Repair functions with accuracy and in compliance with regulations, policy and procedure
Assist other departments as well as Total Loss and Insurance Repair vendors as needed
Other duties as assigned

Education and Work Experience

High school diploma or equivalent.
One (1) year of experience in servicing center environment
Experience within auto finance industry preferred
Aptitude to evaluate and assess information and demonstrate sound business decision making ability
Basic math skills required to calculate overall company cost benefit analysis including Insurance claims
Detail oriented with a keen focus on accuracy and all aspects surrounding Loss Mitigation
Ability to work in a production, goal, and quality based environment
Experience in Total Loss and/or Insurance Repair processes preferred
Knowledge of Total Loss, Insurance Repair and/or Insurance regulations, requirements and structure preferred
General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
Established verbal and written communication skills.
Working knowledge of Microsoft Office Suite, including Excel and Word.
Ability to maintain confidentiality
Adaptable to changes within a face paced environment