Offer summary

Qualifications:

3 years of professional consulting experience in a customer-facing role., Previous deployment experience of SaaS products, ideally HR related., Good understanding of APIs and SSO configuration., Fluent in English (B2 level or equivalent)..

Key responsabilities:

Onboard new customers and document their use cases and requirements.

Support a portfolio of +75 existing clients and answer their inquiries.

Implement integrations and provide technical expertise for platform usage.

Deliver professional services and conduct platform audits for clients.

Job description

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.

You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product.

These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our product.

Within 1 month, you will:

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

Own your portfolio of +75 existing clients

Start to answer questions coming from your portfolio of clients

Support the Customer Success partner on functional and technical questions

Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

Within 6 months, you will:

Be able to pitch the value of the 360Learning platform

Develop repeatable and scalable processes to improve project quality and delivery

Support Strategic customers all along their contract from un expertise standpoint

Deliver Professional Services to our existing customers base

Within 12 months, you will:

Onboard another Solution Architect

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Deliver platform audits to clients

Deliver professional services proposed in our Professional Service catalogue

The Skills Set

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)

Previous deployment experience of SaaS products, ideally HR related

Project management skills

Good understanding and experience working with APIs, SSO configuration & troubleshooting

Solution-oriented, client-first mindset in everything you do

Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders

Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations

Fluent English (US/UK) / B2 level or equivalent (FR)

Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L

What We Offer

Compensation: Package includes base salary and a variable component 📈

Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.

Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with the Solution Expert Coach

Case study with the Solution Expert Coach and a Solution Expert

Clarification Meeting with our Head of Professional Services

Culture Fit with our CHRO

Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

Required profile