Remote Account Executive

Class Valuation, a leading tech-enabled and industry leading appraisal management company (AMC) since 2009, is seeking a Remote Account Executive.

Do you want to be a part of the future of appraising and help to support our growing Client Services team? If so – Let’s get to work!

Join a team dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. Help us build the future of our profession!

PURPOSE OF JOB:

Account Executives engage and form critical relationships with clients to understand their individual goals and expectations and how Class can meet them. Duties include: building and maintaining customer relationships, understanding customer needs and promoting Class Valuation’s services. This position requires strong communication, decision-making, and problem-solving skills and attention to detail in a fast-paced environment. The Account Executive will have regular communication on the phone (including text & video) and via system messages, e-mail and in-person (when applicable).

RESPONSIBILITIES:

Essential Tasks:

• Remain in regular, daily contact with your clients to manage their relationships and understand and meet their needs, answer questions, solve problems relating to valuation.
• Respond to complaints and resolve issues to the clients’ satisfaction and to maintain the Class Valuation reputation.
• Establish and maintain relationships with appraisers and field partners to progress Class Valuation as a premium AMC partner in the industry, thereby promoting top service to clients.
• Establish a customized service experience with clients with effective problem solving and ownership skills. Treat your orders and pipeline as if it were your very own business.
• Position yourself as a trusted advisor and build an influential and service-centric relationship with the client.
• Effectively manage time, be open to learning new methods, and look to advance as an individual contributor.
• Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals.
• Exercise judgement and critical thinking when deciding when to escalate client issues to higher levels of management or support, especially when complex problems require special attention.
• Handle urgent and critical client issues with poise and professionalism, which may require quick decision-making and discretion.
• Assess each client and their needs and preferences using judgement and discretion (where applicable) in the appraisal management process to determine the best service.
• Actively and consistently support all efforts to simplify and enhance the client experience. If a problem is identified, find solutions and bring them to cross functional teams and/or Directors for solutions exercising critical and outside-the-box thinking.
• Understand the communication needs of the client (phone vs. message, when, how often) and design solutions to meet those unique business needs.
• Works in conjunction with other departments (Assigning, QC) to assume ownership of the client’s success and ensure timely execution of problem solving.
• Promote Class Valuation’s products/services addressing or predicting clients’ objectives.
• Provide trustworthy feedback and after-sales support to internal teams at Class Valuation.
• Actively promote the company’s brand and its strengths and benefits (Staff Appraiser Program, Class Valuations Data Programs, etc.)
• Meet/exceed Account Executive service level expectations on assigned accounts.
• Determine problems/weaknesses and resolve them before they affect our clients. These issues may be procedural, external, internal or the subject property at hand.
• Review, resolve and respond to any emails from personal or team email box as needed.
• Manage any escalated calls and applicable follow up and communication as needed.
• Monitor all message, phone, update and pipeline queues and reporting. If issues or concerns arise, take action immediately and ensure internal communication and follow through.
• Model and demonstrate positive organizational health and core value behaviors.
• Support our “Lead with Service” initiatives (Perfect Phone Call, Communication P&P, etc.)
• Perform other duties as assigned by the company.
• Regular attendance is a requirement.
  
  
  

Requirements and Skills:

• Must use personal cell phone for business needs
• Proven experience as an Account Executive, or similar sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Please reference the SLA document for additional information.
  
  
  

SCHEDULE:

9:00 a.m. - 6:00 p.m. EST

A FEW THINGS WE OFFER:

• Competitive salary
• Valuable benefits including health, dental, vision, life, disability, and pet insurance coverage options!
• 401K with employer matching options
• Generous vacation accrual
• Health Care Savings Account (HSA) & Flexible Spending Account (FSA) options
• 7 paid holidays, 2 floating holidays
• Inclusive, family-oriented culture
  
  
  

Our Core Values:

Roll Up Your Sleeves

• No Job Is Beneath Anyone
• Do What Is Necessary
• Winners Work
  
  
  

Passion To Win

• Never Settle
• Every Detail Matters
• Embrace The Suck
  
  
  

Care And Respect For Family

• Support, Serve And Trust
• Golden Rule
• Work Family/Home Family Balance
  
  
  

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Class Valuation will be based on merit, qualifications, and abilities. Class Valuation does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, height, weight, familial or marital status, pregnancy, childbirth, or a related medical condition, ancestry, citizenship status, disability or handicap, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, team member activities and general treatment during employment.

This role will remain open for a minimum of 2 days or until filled.