Offer summary

Qualifications:

1-2 years experience in a high-stress customer-facing environment., Strong organizational skills and ability to thrive under pressure., Open to travel and available for after-hours support., Demonstrated reliability and a relentless work ethic..

Key responsabilities:

Set up new enterprise contracts for success, ensuring accurate reservations and integrations.

Manage ongoing client accounts, providing high-level support and handling changes.

Conduct on-site visits to ensure smooth service initiation with clients and operators.

Develop relationships with strategic suppliers and source operators for service needs.

Job description

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies, our platform connects users to thousands of charter bus and minibus operators nationwide. In just 60 seconds, customers can access real-time availability, transparent pricing, and detailed vehicle options—whether organizing a corporate event, a company shuttle, or a wedding. By streamlining what was once a fragmented and stressful process, CharterUP brings transparency, accountability, and efficiency to an industry overdue for innovation

With CharterUP, group transportation is no longer a hassle but an elevated, reliable experience. Join us as we lead the future of group travel.

Why Join Us

Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.
Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.
Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.
Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

About The Role

Title: Enterprise Account Coordinator

Reports to: Manager, Enterprise Account Coordinators

Location: Remote (Eastern Time Zone preferred)

We’re searching for an Enterprise Account Coordinator to join our Enterprise Operations team. In this role, you’ll be the driving force behind ensuring new enterprise contracts—recurring shuttles, large-scale events, and more—kick off smoothly and stay on track. You’ll manage client relationships, handle urgent requests, and oversee everything from on-site visits to vehicle tracking integrations. Beyond client success, you’ll also build and maintain a network of strategic operators across North America, helping us deliver exceptional service at scale.

This is a fast-paced, high-visibility position. If you’re someone who thrives under pressure, loves staying organized, and is ready to travel and jump into action when needed, we’d love to meet you!

Responsibilities

Set up all new Enterprise contracts for success (e.g., recurring shuttles and large/complex events), including:

Ensuring all reservations and referrals are accurately entered into CR
Integrating vehicle tracking on long-term shuttle services
Conducting on-site visits to meet with the client and the bus operator to ensure a flawless start to services

Manage client accounts on an ongoing basis to provide the highest level of client support for our most valuable clients including:

Changes to scopes in service
Insurance documentation
Contract execution
Billing and payments (send invoices and collect money)
Technology and technical support (resync ELD trackers, work with Product to add new stops)
Operator management (talking to owners & drivers)

Develop relationships with strategic suppliers across North America who service Enterprise contracts; source operators for additional service on your account portfolio

Experience And Eligibility

Open to travel, based in a location that is conducive to easy travel
Availability after-hours and on weekends to address
1-2 years experience handling urgent requests, issues, and/or changes to service
At least 1-2 years experience in a high-stress customer-facing environment
Reliability, consistency, and demonstrated relentless work ethic
Willing to be available for emergency situations outside of typical working schedule
Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
Superb organizational skills

Recruiting Process

Step 1: Video Call: Talent Acquisition
Step 2: Video Call: Hiring Manager
Step 3: Video Call: Team Interviews
Step 4: Background Check
Step 5: Offer and Welcome Aboard!

Compensation: : $72,500 USD - $72,500 USD

CharterUP is an Equal Opportunity/Affirmative Action Employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, veteran status, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

CharterUP candidates and employees must reside in any of the following states; Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming.

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