Strategy Planning & Operations Sr. Manager - US Remote

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Strategy Planning & Operations Sr Manager

What you will do

The Strategic Planning and Operations Senior Manager reports directly to the Senior Director, Call Center.  The candidate will frequently interact with numerous Directors/Executive Directors within Patient Access & Reimbursement, as well as critical cross-functional partners in operations, capabilities, marketing, legal and compliance.  Accordingly, the candidate must be able to communicate well with others, lead and manage projects effectively, and motivate and coordinate our team to achieve outcomes in a complicated business.This is a challenging and rewarding role.  This position will require you to demonstrate key leadership traits to not only elevate our strategic initiatives, but also support the development, coordination and implementation of patient support programs at Amgen SupportPlus and Tezspire Together.  This includes call center strategy development and implementation, workforce management oversight, quarterly business review planning and execution and overall responsibility for executive communication on call center performance.

What You Will Accomplish:

• Partner with call center leadership to develop strategies/priorities and implement successful initiatives/pilots that drive acceleration of service utilization.

• Lead the sharing of insights (working with V&A Insights team as appropriate) across Patient Access & Reimbursement to ensure effective portfolio management as well as inform potential changes to call center strategy.

• Lead and support cross-functional organizational SLT meetings and facilitate cross-functional alignment and problem-solving on key business issues and opportunities.

  • Serve as key aid to Sr. Director in communication planning/effectiveness to overall team

• Oversee our existing workforce management team responsible for maximizing call center productivity and performance, mentoring and fostering career development to ensure ongoing talent development

• Support QBRs and monthly call center LT meetings via the development of agendas, capturing minutes, and action items.

• Planning and execution of call center narrative, performance and key KPIs

Qualifications

Basic Qualifications:

Master’s degree and 6 years of relevant professional experience

Or

Bachelor’s degree and 8  years of relevant professional experience

Or

Associate’s degree and 10 years of relevant professional experience

What We Expect of You

Preferred Qualifications:

• Call center, operations, field sales or home office leadership experience

• Strong planning, analytical, leadership, administration and project management skills

• Thorough understanding of call center operations and patient support programs

• Ability to successfully handle multiple projects at once

• Well-organized

• Ability to think strategically and translate ideas into results

• Experience critically evaluating process and establishing creative solutions

• Excellent communication skills, including interpersonal skills to foster collaboration and success in a highly matrixed environment; strong oral/written presentation skills

• Strong project management skills, lead and manage projects from concept to completion in a matrix and, at times, ambiguous environment

• Demonstrated self-starter, ability to work under limited supervision and coordinate multiple projects in a detail-oriented environment

• Experience working with key internal or external partners, establishing, communicating and managing teams to timelines and project targets

• Advanced skills and familiarity with Excel, PowerPoint, OneNote

• Utilization of project management tools, methodologies, and practices

• Quick learner, proactive, takes initiative, goal oriented and results driven

• Strong negotiation skills, active listening, and relationship management skills

• Ability to influence others while fostering a value-based environment of high performance and fairness

• Demonstrates creativity and foresight in anticipating and solving complex project issues

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

• Stock-based long-term incentives

• Award-winning time-off plans

• Flexible work models, including remote and hybrid work arrangements, where possible

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

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Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Salary Range