Resident Services Specialist

Resident Services Coordinator

at Evernest

Company Overview

Evemest is a national, full-service real estate and property management firm. Evemest operates in +50 real estate markets across the country. It is one of the nation's largest single-family and small multi-family investment brokers and property management providers.

We're on a mission to build something great. Our goal is to manage 250k homes by 2030. It's an exciting journey, but we can't do it alone. Evemest is looking for driven individuals who share our vision and are committed to our goals, core values, and want to build a better future for our clients and the communities we serve.

At Evemest, our core focus is to develop people personally and professionally. If your goal is to grow and become the best version of yourself, this is the perfect opportunity for you!

We are committed to creating a positive and welcoming environment for our residents/owners/vendors. If you are a motivated and skilled communicator passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

Position Overview

Join our team as a Resident Services Coordinator! We're seeking a skilled communicator passionate about customer service to build and maintain great relationships with our residents.

You'll be the go-to point of contact for our residents collaborating with our other departments to help deliver a great customer experience. Excellent communication and interpersonal skills are a must, as well as dedication to providing top-notch customer service and getting great results.

Responsibilities

Resident Communication: oversee all resident communication efforts, including managing rent delinquency cases, renewals, and other resident-related concerns across the designated portfolios.

As the main point of contact for residents, your role is to respond promptly to their inquiries, complaints, and maintenance requests via telephone, email, and text.

One of the best parts of your job is developing and maintaining positive relationships with residents to foster a sense of community and promote resident retention.

You'll be working closely with the management team to ensure that all policies and procedures are being followed and that resident issues are resolved quickly and efficiently.

Core Competencies:

• Great communication skills and friendly interpersonal skills (written and verbal).
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail are essential.
• Strong decision-making skills and the ability to act with urgency.
• Capacity for detailed, accurate, and high-quality work
• Capable of working autonomously and taking ownership of tasks until they are successfully resolved. Passionate about working with others as a team.
• 1 to 3 years of professional experience.
• Experience in customer service, real estate, financial services or a related field.
  
  
  

Desired Competencies:

• Proficiency with property management, leasing, and mobile payment solution software: Appfolio.
• Knowledge of residential real estate laws, regulations, and/or housing voucher assistance programs.
  
  
  

Requirements

• When applying for this position, please upload your resume in English.
• Fast Internet: we require a minimum download speed of 40 Mbps.
• Working Computer: make sure your computer is up-to-date and running smoothly.
• 2 Monitor Screens: having two screens will help you multi-task and be more productive.
• Webcam: so we can have face-to-face conversations.
• Headset: for clear and easy communication during meetings.
• Quiet workspace: to help you focus and be productive.
  
  
  

COMPENSATION DETAILS:

Exciting starting salary range of $5-$6 USD per hour with ample opportunities for growth within the company. This is a remote position requiring full-time availability, with work hours of Monday to Friday from 8 am to 5 pm US CST. While we do not offer part-time positions, the benefits of being a full-time team member are significant.

CORE VALUES:

To be considered for this position, it's important that you really connect with Evernest's core company values. Here they are:

Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.