German Speaking Client Representative - Remote in Greece

Patrique Mercier Recruitment PT is delighted to present an exciting opportunity for a German Speaking Client Representative in a remote role based in Greece! We are committed to connecting talented individuals with rewarding job opportunities while ensuring our clients receive top-notch support. In this position, you will utilize your German language skills to assist our German-speaking clients, delivering exceptional customer service. If you are passionate about fostering relationships and enjoy a dynamic work environment, we want to hear from you!

Responsibilities

• Provide excellent customer support to German-speaking clients via phone, email, and chat.
• Address client inquiries and resolve issues promptly to maximize customer satisfaction.
• Collaborate with colleagues to exchange best practices and improve service quality.
• Document all client interactions accurately in our CRM system to ensure effective follow-up.
• Assist clients in navigating our services and support them throughout their onboarding process.
• Identify client needs and provide tailored solutions to enhance their experience.
• Engage in continuous learning through training sessions to stay updated on our products and customer support techniques.

Requirements

• Fluency in German and English is essential.
• Experience in customer support or a client-facing role is highly preferred.
• Outstanding communication skills with a primary focus on client satisfaction.
• Ability to work independently and manage multiple tasks efficiently in a remote setting.
• Familiarity with customer support software and CRM systems is an asset.
• A proactive mindset and a genuine desire to assist clients are key to success in this role.
• Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.