Offer summary

Qualifications:

High school diploma required; associate degree or higher is a plus., 1-3 years of applicable experience in customer service or healthcare., Knowledge of medical billing, insurance processes, and CPT/ICD10 codes preferred., Excellent verbal and written communication skills, with computer proficiency in MS Office..

Key responsabilities:

Handle approximately 75 calls per day from patients and healthcare providers regarding insurance and billing inquiries.

Process credit card payments and initiate payment plans while adhering to compliance protocols.

Document conversations and maintain accurate records in the billing system.

Assist with additional duties as assigned, ensuring patient confidentiality and adherence to HIPAA guidelines.

Job description

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.

Duties and Responsibilities:

Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers
Ability to research and communicate complex information in a clear/concise manner
Ability to navigate and work in multiple systems/websites simultaneously.
Provide assistance to prospective clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)
Receive and process credit card payments over the phone, adhering to PCI compliance protocols
Initiate payment plans for patients for outstanding balances
Document telephone conversations clearly and accurately in the respective systems
Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
Assist with other duties as assigned

License/Certification/Education:

Recommended:

High school diploma required
Associate degree or higher is a plus
1-3 years of applicable experience

Competencies:

Healthcare experience needed
Knowledge of professional medical billing and collection practices preferred
Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
Working knowledge of prior authorization, a plus
Experience with Laboratory Billing and Laboratory Information System (LIS) desired
XIFIN experience preferred
Medicare/Medicaid billing experience preferred
Knowledge of CPT and ICD10 codes highly preferred
Previous customer service experience handling high call volume preferred
Excellent verbal and written communication skills
Able to follow established program protocols and procedures
Computer proficiency - MS Windows, MS Office, and database experience
Must be organized and detail-oriented
Ability to review large amounts of data for accuracy
Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes, a plus
Bilingual in English and Spanish highly desirable

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Remote Technical Requirements:

Internet speed of at least 50 megabytes per secondNo satellite internet
Ability to connect equipment to router/modem with Ethernet cord
Equipment cannot be connected through Wi-Fi

Ability to work the following schedule: Monday-Friday

7:30am - 4:00pm PST / 8:30am-5:00pm MTN/ 9:30-6:00pm CST/ 10:30am – 7:00pm EST

Pay Range: $15.50-$19.00 or State/Local minimum wage, if higher.

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Application window closes: 4/12/2025

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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