Key Account Manager

Want to Join Frends Growth Journey? 🚀

At Frends iPaaS, we are dedicated to redefining the future of integrations and automatization. Our mission is to make integrations fast, easy, and transparent.

As we strengthen our presence in Finland, we are looking for a new sales-oriented Key Account Manager. In this role, you are responsible for designated customers and growing and developing their solutions to the next level. You work closely with internal stakeholders, such as service and project managers, Frends delivery teams, sales, and management, to discover and deliver the best solutions for our customers.

Frends iPaaS is a modern European, low-code integration platform. Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries. Frends is recognized in the Gartner® Magic Quadrant™ for Integration Platform as a Service, Worldwide. Frends is also awarded in G2 review with the "Momentum Leader (API Management)," "Best Usability," "Easiest to Use & Admin," "Highest User Adoption," "Most Implementable," "Fastest Implementation," and "Fastest Time to Value" badges in 2025. Our customers give us 4.7 out of 5 stars on Gartner Peer Insights.

💡 Key Responsibilities

• upselling and offering new services to customers
• responsible for customer revenue and profitability
• handling all customer and internal communication and cooperation
• leading the customer delivery together with the Frends Delivery organization
• participating in the projects and services steering meetings according to Frends account management model

🏆 We guarantee

• low hierarchy and flexible and relaxed organizational culture. Strong team spirit, as well as trust, freedom, and flexibility, are the cornerstones of our culture
• strong, growing market, and strong investments in both our people and product
• the opportunity to work in one of the Nordics' leading and growing integration technology organization and influence our growth journey
• an interesting and responsible role where you can further develop your skills and career
• own, Finnish integration platform Frends which is recognized in the latest Gartner® Magic Quadrant™ for Integration Platform as a Service, Worldwide.
• flexible working times and hybrid work mode in Finland
• skilled and supporting co-workers and supervisor
• an employer who supports you in various life situations
• safe, stable, modern, and growing workplace
• competitive salary

Read from our fresh blog why talents choose Frends and why Frendszies stay with us.

🧐 We expect

• familiarity with SaaS or PaaS solutions, ideally also iPaaS, understanding of integration technology, and curiosity toward technical solutions
• +5 years of relevant experience in an account management role in the B-t-B SaaS/PaaS field
• strong sales orientation and business-centric thinking
• ability and willingness to work in fast-paced situations in a growing company
• as a person: active, strong communication skills, sales and goal-oriented, committed and responsible, enjoying the low hierarchy culture, and most importantly, have an enthusiastic attitude, which itself will raise our good team spirit

The role requires fluent/native Finnish and professional English (both verbally and in writing), as well as living in Finland with a work permit. We support hybrid work mode but also require visiting our Espoo office on a monthly basis. Occasionally, traveling is required to meet customers and teams and attend events.

⭐ Interested in joining us?

If you want to impact and join our growth journey, please contact us and let us know more about you!

Additional Information

• The application period is until 27.4.2025. The position will be filled as soon as the right person is found.
• The start is flexible according to your situation, and we offer a permanent, full-time position.
• You will be reporting to the Head of Accounts, Frends Finland.
• Our recruitment process includes three to four discussions. To ensure a smooth and informative process, you will meet at least our People Integrator, supervisor, and CRO. Reference checks are also included in our process.
• Please note that we accept applications for this position only through our career website.

🧐 Want to know more about Frends?

Frends eiPaaS is our own, Nordic, modern, low-code integration platform. Frends solves the digitalization challenges of both global and smaller customers and in both private and public sectors in various industries. As a brand Frends is over 30 years old but the recent rise of iPaaS Frends has seen explosive growth in the Nordic and Europe markets. It has been and is constantly being developed by our own R&D team. The latest incarnation of the product utilizes modern technologies and cloud services.

Visit our webpage. Check out our use cases. Listen to our webinars. Learn more about Frendszone from our blogs.