Field Application Specialist

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Field Application Specialist, and you will be responsible for performing technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Your role:

• You are responsible to support and educate customers in the optimal usage of applications.
• You are responsible to conduct and document investigational testing which supports the evaluation of customer issues and identification of potential product issues.
• You are responsible to support customers in using (software) applications and solutions to the optimum extend.
• You are responsible to provide comprehensive training for using applications and solution focused on specific customer demand.
• You are responsible to configure software applications to meet customer needs.
• You are responsible to act as an interface between customer and provider of application to solve customer problems and enhance the application with new features.
• You are responsible to perform mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
• You are responsible to support customer remotely and onsite, provides 2nd and 3rd level user support in case of arising issues.
• You are responsible to coordinate and accomplish defined service operations and/or resolves product issues for customers equipment.
• You are responsible to support in generating sales leads for pre-defined service offers and contributes to planning activities.
• You are responsible to adhere to defined processes and applicable regulations.
• You are responsible to perform quantitative and qualitative analysis to support evaluation of customer issues.
• You are responsible to compile data, analyzes results and provides conclusion.
• You are responsible to maintain laboratory equipment and prepares materials.
• You are responsible to troubleshoot issues with testing equipment, materials and data.
• You are responsible to contribute to development of investigational protocols.
• You are responsible to provide guidance and mentoring for staff technical development.
• You are responsible to contribute to laboratory process development and improvement.
• You are responsible to connect with Regional Global for application related matters, technical support updates and enquiries
• You are responsible to coordinate with internal team members including Sales, Marketing, Finance, Logistics, Service, and other departments/areas as required.
  
  

Your expertise:

• You have a degree in health sciences, bio medical or any equivalent bachelors.
• You have experience in medical devices, healthcare, Bio medical or Pharma industry would be added advantage.
• You have minimum of 3 - 7 years’ experience.
• You excellent written and verbal communication skills.
• You have strong interpersonal skills and ability to build positive relationships with customers and internal teams.
  
  

To find out more about us, have a look at https://www.siemenshealthineers.com/vn/services/customerservices

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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