Offer summary

Qualifications:

Bachelor's Degree in Biology, Chemistry, or a related field preferred., 2-5 years of experience in a laboratory environment with IHC/ISH/FISH experience., HT/HTL (ASCP) certification preferred., Proficient in Microsoft Office Suite, with excellent verbal and written communication skills..

Key responsabilities:

Provide expert technical support on Biocare Medical instrumentation and products via remote communication and on-site visits.

Train customers on product usage, optimize experiments, and assist with the sales process.

Complete documentation associated with client communications and field applications reports in a timely manner.

Participate in tradeshows, seminars, and workshops as required, while collaborating with sales and marketing teams to address customer concerns.

Job description

Our Company

Biocare Medical, LLC is an innovator in developing and supplying world class automated immunohistochemistry Instrumentation and the full range of reagents for immunohistochemistry and molecular lab testing. Biocare is the market leader in simultaneous Multiplex IHC tests which provide increased confidence at critical diagnostic decision points, impacting patient therapy while accelerating turnaround time.

The company’s customers include clinical histology laboratories, pharmaceutical companies, CROs, and biotechnology companies as well as academic, government, military, and other non-profit laboratories. Biocare Medical offers an expanding portfolio of integrated products to address the rapidly growing cancer and infectious disease diagnostic and research markets with novel tissue immunohistochemistry and in situ hybridization methods. Biocare medical is headquartered and has manufacturing facilities in California and has a global distribution network.

Summary

Provides expert level technical support of IHC principles to assist clients and actively promote Biocare products and services. Troubleshoot minor instrumentation and software issues, train customers, optimize assays, create & submit paperwork, provide follow-up support, perform presentations/workshops, and participate in technical/business reviews.

Territories Available

Chicago, Illinois
Dallas, Texas

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide expert technical support on all Biocare Medical instrumentation & products via remote communication and on-site visits.
Provide proficient product usage training, optimization of experiments and assistance with advancement of sales process.
Provide technical direction and support to customers/field sales on operation, maintenance, and correct usage of company products.
Completion of documentation associated with job function, including client communications, field applications reports, expense submissions, training documentation and CRM submissions in a timely manner.
Assist with Applications training, in-house Technical Support, and open territory coverage as assigned.
Work closely with sales and marketing customer care, QA/QC, research, and development to address customer concerns, determine corrective action and customer follow-up to achieve goals and ensure client satisfaction.
Participate in tradeshows, seminars, and workshops as required.
Adherence to all Biocare Medical policies and procedures.
Provide support to FAS and FSE Team members as requested.
Optimize Biocare reagents on competitive platforms as requested.
Other duties as assigned by Management.

Competencies

Two to five (2-5) years related experience in laboratory environment and IHC/ISH/FISH experience.
Bachelors’ Degree in Biology, Chemistry, or a related field preferred.
HT/HTL (ASCP) certification preferred.
Ability to work on the most complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations.
Ability to accomplish all tasks assigned by manager with minimal supervision.
Ability to create, organize and follow complex and/or detailed technical procedures.
Ability to efficiently address & solve problems independently.
Ability to interact and communicate professionally with clients to resolve routine and non-routine product/instrumentation related issues.
Maintain professional certifications, technical acumen, and overall developments in related fields.
Possess expert technical knowledge on all the use of all Biocare products and instrumentation.
Microsoft Office Suite proficient to include Word, Excel, and PowerPoint.
Exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently.
Excellent verbal and written communication skills.

Expected Hours of Work

8 a.m. to 5 p.m. Monday - Friday and regularly requires long hours and weekend work.

Compensation Range

$85,000 - $100,000 annual

Full-Time Positions Offer

Company Sponsored Health Insurance - medical, dental, vision,
Company Sponsored Life Insurance
Voluntary Benefits
Retirement plan - 401(k)
PTO
Paid Holidays

BioCare Medical values the diversity of individuals, ideas, and perspectives, and what they bring to the workplace. We know that our people represent the future of the company, so we only hire the best from around the world. Applications from all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, physical or mental disability, or status as a Protected Veteran.

All inquiries strictly confidential.

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