Offer summary

Qualifications:

15+ years of leadership experience in customer success, account management, or consultative sales, preferably in SaaS environments., 10+ years of experience guiding leadership teams and managing customer-facing professionals., Proven ability to develop go-to-market strategies integrated with annual planning and execution., Strong skills in creating innovative business strategies powered by data-driven insights..

Key responsabilities:

Design and implement customer success strategies that deliver quantifiable business outcomes.

Build and mentor a high-performing global customer success organization.

Collaborate with executive leadership to align company initiatives with evolving customer needs.

Create data-informed approaches to uncover expansion opportunities and address retention risks.

Job description

Transform Customer Engagement in a High-Growth SaaS Environment

Ready to spearhead the strategic core of a dynamic SaaS business? CircleCI seeks a visionary customer engagement leader to head our Customer Engineering & Success organization. Reporting to the Chief Revenue Officer, you'll blend strategic insight with customer advocacy to drive product adoption, elevate customer satisfaction, and accelerate revenue growth.

About the Team

Customer Success stands at the heart of CircleCI's business strategy. The team leads all post-sales customer engagement to maximize product adoption and revenue while minimizing churn. We're seeking a confident leader who can navigate cross-company initiatives, develop innovative strategies, and inspire customers, partners, and team members alike with exceptional leadership presence.

What you'll do

As a passionate customer success advocate, you'll amplify the voice of our customers and collaborate across product management, engineering, and sales to enhance customer experiences. Your leadership will transform general "land and expand" concepts into concrete initiatives that drive measurable results.

Design and implement customer success strategies that deliver quantifiable business outcomes
Build and mentor a high-performing global CS organization
Collaborate with executive leadership to align company initiatives with evolving customer needs
Create data-informed approaches to uncover expansion opportunities and address retention risks
Establish yourself as a thought leader in customer engagement through industry connections

Who you are

A results-oriented leader who balances drive with emotional intelligence, bringing demonstrated expertise in:

15+ years of leadership experience in customer success, account management, or consultative sales, preferably within SaaS environments at scale
10+ years guiding leadership teams and managing customer-facing professionals
10+ years developing go-to-market strategies integrated with annual planning and quarterly execution
Creating innovative business strategies powered by data-driven insights
Building collaborative, cross-functional teams in matrix environments to achieve company objectives

United States Base Pay Range

$254,000—$317,500 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About CircleCI

CircleCI is the world’s largest continuous integration/continuous delivery (CI/CD) platform, and the hub where code moves from idea to delivery. As one of the most-used DevOps tools - processing more than 3 million jobs a day - CircleCI has unique access to data on how the most effective engineering teams work, and the tools to help software companies successfully leverage the power of AI into their commercial applications. Companies like Hinge, HuggingFace, and Samsung use us to improve engineering team productivity, release better products, and get to market faster.

Founded in 2011 and headquartered in downtown San Francisco with a global, remote workforce, CircleCI is venture-backed by Base10, Greenspring Associates, Eleven Prime, IVP, Sapphire Ventures, Top Tier Capital Partners, Baseline Ventures, Threshold
Ventures, Scale Venture Partners, Owl Rock Capital, Next Equity Partners, Heavybit, and Harrison Metal Capital.

CircleCI is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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