Offer summary

Qualifications:

3+ years in customer success, account management, or client services, preferably in real estate/property management., Basic accounting knowledge, including understanding financial statements and cost analysis., Strong organizational skills and experience with CRM software (Close.com)., Excellent communication skills with a proactive and empathetic approach..

Key responsabilities:

Act as the main point of contact for homeowners, fostering strong relationships.

Provide updates and support on property performance and service issues.

Coordinate with teams to resolve homeowner requests and concerns promptly.

Analyze property profitability and communicate key financial metrics to homeowners.

Job description

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully-remote, 380-person company that has most of our team in India and the Philippines. A few years ago Fresh Prints started helping other fast-growing companies build their teams. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US-based startups and high-growth companies.

About the Client:

We are seeking a dynamic Client Servicing Manager to join Bungalow, a leading real estate investment, management, and rental platform revolutionizing the housing market. Their mission is to provide beautiful, flexible, and affordable housing options, ensuring everyone feels at home in their community. They’re committed to delivering a seamless rental experience, offering unique homes and rooms for rent in prime locations across all price ranges.

As the largest and fastest-growing rental company in the United States, we're on the lookout for a superstar and tech-savvy person to join their team. If you're passionate about making a difference, thrive in a fast-paced environment, and are driven by innovation, Bungalow is the perfect place for you.

Responsibilities

Act as a dedicated point of contact for homeowners, building strong, trust-based relationships.
Provide proactive updates and support regarding property performance and service issues.
Coordinate across teams to ensure timely resolution of homeowner requests and concerns.
Handle basic accounting-related queries from homeowners (e.g., rent payments, cost breakdowns, profitability).
Analyze and communicate property profitability, helping homeowners understand key financial metrics.
Conduct regular check-ins and phone calls with homeowners to maintain engagement and satisfaction.
Collaborate with internal operations, sales, and finance teams to enhance the homeowner experience.
Contribute to process improvements and feedback loops to increase homeowner retention and satisfaction.

Personal attributes

A flair for sales process with documented success
Upbeat, enthusiastic, confident personality and attention to detail
Excellent listening skills and energetic phone presence
Professional, competitive, determined, and results-oriented
Flexible, open-minded, and able to deliver success despite ambiguity
Dedicated to tracking and improving performance and efficiency daily
Desire to learn a consultative approach to selling our products and services

Job specific requirements

3+ years in a customer success, account management, or client services role (real estate/property management a plus).
Sales experience is a plus.
Comfortable speaking with homeowners and clients via phone and video calls.
Basic accounting knowledge (e.g., understanding financial statements, cost analysis, rent reconciliation).
Strong organizational skills with the ability to manage multiple accounts.
Empathetic communicator and problem-solver with a proactive mindset.
Prior experience with CRM software (Close.com)

Compensation & Benefits