Offer summary

Qualifications:

Fluency in French and English, both written and spoken., Experience in customer support, preferably in home appliances or consumer electronics., Strong communication skills focused on customer satisfaction., Proficient in CRM software and standard office tools..

Key responsibilities:

Deliver high-quality customer support to French-speaking clients via phone, email, and chat.

Assist customers with inquiries related to product features, troubleshooting, and warranty information.

Document and maintain accurate records of customer interactions for follow-up and reporting purposes.

Collaborate with internal teams to address complex product queries and improve the overall customer experience.

Job description

Patrique Mercier Recruitment FR is committed to connecting talented individuals with outstanding job opportunities. We are currently seeking a French Speaking Customer Support Representative for the Home Appliances Department. This role offers a chance for individuals who are enthusiastic about home appliances and customer service to assist French-speaking clients in finding solutions for their needs.

Responsibilities

Deliver high-quality customer support to French-speaking clients regarding home appliance products via phone, email, and chat.
Assist customers with inquiries related to product features, troubleshooting, and warranty information.
Effectively resolve customer complaints and technical issues to ensure satisfaction.
Document and maintain accurate records of customer interactions for follow-up and reporting purposes.
Collaborate with internal teams to address complex product queries and improve the overall customer experience.
Keep customers informed about new products, promotions, and service updates.
Gather customer feedback to support product development and service enhancements.

Requirements

Fluency in French and English, both written and spoken.
Experience in customer support, preferably within the home appliances or consumer electronics sector.
Strong communication skills with a focus on delivering exceptional customer satisfaction.
Detail-oriented with the ability to manage multiple inquiries in a fast-paced environment.
Proficient in using CRM software and standard office tools.
Strong analytical and problem-solving skills.
Flexibility to work varied hours, including evenings and weekends when necessary.

Benefits