French Speaking Customer Support for Food Delivery Service Department

Patrique Mercier Recruitment FR is dedicated to matching talented professionals with rewarding career opportunities. We are currently looking for a French Speaking Customer Support Representative for the Food Delivery Service Department. This position is perfect for individuals who have a passion for customer service and enjoy the fast-paced environment of the food delivery industry.

Responsibilities

• Provide excellent customer support to French-speaking clients concerning food delivery services via phone, email, and chat.
• Assist customers with inquiries related to order placement, delivery times, and service policies.
• Handle customer complaints and issues effectively to ensure a positive experience.
• Maintain accurate records of customer interactions and ensure prompt follow-ups on issues.
• Collaborate with delivery teams and restaurant partners to resolve service-related inquiries.
• Educate customers about available services, promotions, and safety guidelines.
• Gather customer feedback to contribute to service enhancements and operational improvements.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the food delivery or hospitality sector.
• Strong communication skills with a customer-centric approach.
• Ability to handle stressful situations and resolve issues calmly and professionally.
• Proficient in using CRM tools and standard office software.
• Detail-oriented with effective multitasking abilities.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks