Microsoft Dynamics CRM Solutions Architect

At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.

We believe in Teammateship, Grit, and Innovation …. our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.

MICROSOFT DYNAMICS CRM SOLUTIONS ARCHITECT

Foley is seeking an experienced Microsoft Dynamics CRM Solutions Architect to lead the design, implementation, and administration of our on-premise CRM Platform while also supporting our cloud-based and hybrid solutions. You will work with cross-functional Scrum teams to deliver new products, features, and workflow enhancements to our internal and external customers. This is a key role in our expanding technology organization, providing architectural vision, technical leadership, and practical hands-on expertise in supporting our ever-evolving CRM environment.

This is a REMOTE option – Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI are welcome to apply!

The Compensation for this position starts at $115,000

At Foley, we value our employees and treat them with respect while providing them with opportunities to make a difference. In addition to contributing on an individual level, you will be expected to help foster an environment of safety, collaboration, and learning within our development organization. Your communication skills, innovation, drive, and positive attitude will be essential to success in this role.

WHAT YOU WILL DO

Architect and Implement Solutions

• Develop and maintain on-premise and cloud-based Microsoft Dynamics CRM solutions to meet complex business requirements.
• Work with Product Owners, Scrum Masters, and Developers to translate user stories and requirements into solutions involving custom entities, workflows, business rules, and plugins.

Lead CRM Strategy & Governance

• Establish best practices, guidelines, and governance standards for the CRM platform.
• Identify opportunities to optimize system performance, scalability, and reliability.

Collaborate with Cross-Functional Teams

• Partner with Engineering, Product Management, QA, and other stakeholders in an Agile/Scrum environment.
• Conduct design sessions, provide technical guidance, and ensure alignment with broader architectural strategies.

Ensure Platform Health & Security

• Oversee routine maintenance, troubleshooting, and performance tuning for the CRM environment.
• Implement security controls and standards to protect data and adhere to compliance requirements.

Mentor & Coach

• Serve as the subject matter expert for Microsoft Dynamics CRM, offering training and best practices to internal stakeholders.
• Provide technical mentorship to team members to continuously elevate skill sets and knowledge within the organization.

In Your First 30 Days, You Will

• Learn about Foley’s Products and Services, gain a deep understanding of how our business operates and how we leverage CRM to deliver value to our customers.
• Meet Your Teammates & Stakeholders, build relationships with product owners, developers, QA engineers, and leadership to understand priorities and processes.
• Understand Our Processes & Tools, familiarize yourself with Foley’s Agile/Scrum methodology, our dev/deployment practices, and existing CRM architecture.
• Begin CRM Assessments, review current CRM configurations, customizations, and integrations to identify any immediate areas for improvement.

Within Your First 6 Months, You Will

• Deliver Key Enhancements, successfully implement new features, workflows, and customizations aligned with business goals.
• Establish CRM Best Practices, develop and refine standards, governance policies, and maintenance routines for on-premise and cloud CRM instances.
• Drive Continuous Improvement, identify and recommend new technologies, tools, or practices that can enhance the effectiveness of our CRM platform and the productivity of our teams.
• Foster Collaboration & Knowledge Sharing, conduct regular training sessions and documentation updates to ensure the broader engineering and support teams can effectively use and troubleshoot CRM.

WHAT WE’D LIKE YOU TO HAVE

• 5+ years of experience in a similar role managing, administering, or architecting Microsoft Dynamics CRM (including both on-premise and cloud versions).
• Deep understanding of custom entities, workflows, business rules, and plugins within Dynamics CRM.
• Hands-on experience with Dynamics CRM upgrades, migrations, and integrations across heterogeneous systems.
• Proven track record working in an Agile/Scrum environment, actively contributing to sprint planning, refinement, and retrospectives.
• Strong communication and collaboration skills—able to articulate complex ideas clearly to technical and non-technical stakeholders.
• Experience in Microsoft technology stack (e.g., .NET/C#, SQL Server, Azure) preferred.
• Problem-solving mentality and an appetite for innovation—someone who thrives on tackling new challenges.
• Positive attitude and team spirit—shares ownership, invites criticism, and continually seeks to grow.
• Ability to multitask and prioritize in a rapidly changing environment.

WHAT YOU’LL LOVE ABOUT FOLEY

The People: Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot.

Outstanding Benefits: Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life.

Ideas Over Egos: In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team.

Professional Growth: We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals.

Our Environment: We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected.

What We Do, How We Do It

Many companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details.

At Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide comprehensive and superior experience for our customers.

Where We're Headed

We are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success.

What It's Like to Work with Us

• Diving Deep: Become an expert in a niche industry.
• Continual Growth: Advance your career and skills.
• Lifelong Friends: Build lasting relationships along the way.

We are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at: www.foleyservices.com

Apply today and help us redefine the way companies manage their CRM and deliver value to customers.

Keywords:

CRM Solutions Architect

Dynamics 365 Solutions Architect

CRM Technical Architect

Dynamics CRM Consultant

CRM Systems Architect

Dynamics 365 Consultant

CRM Technical Lead

Dynamics CRM Technical Lead

CRM Implementation Specialist

Dynamics 365 Implementation Specialist

CRM Solutions Engineer

Dynamics 365 Solutions Engineer

CRM Integration Architect

Dynamics CRM Integration Specialist

CRM Project Architect