Offer summary

Qualifications:

High School Diploma or GED required; Bachelor's degree in Engineering preferred., Minimum of 5 years experience supporting Motor Coach brand products or 10 years for non-Motor Coach products., Proficiency in vehicle electrical systems and diagnostics, including I.O. Controls and HVAC systems., CFC12-12 Certified and Technician Type II MV AC EPA Certification required. .

Key responsabilities:

Troubleshoot and provide technical support to internal and external customers, including 24-hour emergency support.

Monitor operations of Battery Electric coaches and coordinate responses to issues with engineering and service teams.

Develop and implement training programs for BEV systems and onboarding processes for customers and support teams.

Document troubleshooting procedures and assist with warranty claims and campaign completions.

Job description

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

This position will be largely focused on MCI / NF Battery Electric coaches that are operating in North America. This will include:

Monitoring and evaluating operations and issues with all Private Sector BEV assigned Sales Releases (Both MCI and NF units) and coordinate field and engineering response and support.
Work with the MCI Training group on building and implementing a comprehensive BEV system and operation training.
Work with all departments and develop a BEV onboarding process. Examples, Customer team prep, site / infrastructure preparedness, Training requirements (customer and support)
Work closely with All engineering teams. Design, Production and Field
Work closely with Service Centers on training and tooling requirements.
Work with internal ZEB teams and specialists to ensure common knowledge.
Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
Assist customers in understanding service manuals
Initiate new coach warranty claims
Provide 24 hour on-call emergency support
Document trouble shooting procedures and product issues
Initiate and assist with campaign completion
Provide detailed information daily on new coach issues
Work with engineers to document, contain and countermeasure issues

Travel is required (90%)

WHAT YOU NEED TO BE SUCCESSFUL:

High School Diploma or GED
Bachelor’s degree specializing in Engineering preferred
Experience programming vehicle electrical systems
Experience running electrical systems, power train, and air system diagnostics
Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
CFC12-12 Certified and Technician Type II MV AC EPA Certification
Detailed knowledge of HVAC systems
Commercial Driver’s License (CDL) with required medical cert. card
Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL,Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset
Strong communication skills
Project Management skills
Must be computer literate (Word, Excel, Microsoft products)
Produce detailed and concise presentations
This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

Benefits Starting Day One of Employment!
Company Paid Base Dental & Vision Coverage
Company Paid Life Insurance
Medical Insurance – Employer HSA Contribution Plan Options
Competitive Wages
401K plan with Company Match
Paid Vacation, Sick, and Holidays
Employer organized events throughout the year
We value safety, high quality products and employee engagement in everything we do.