Offer summary

Qualifications:

Experience in Customer Success at a Series A>C SaaS company or a strong desire to work in a startup environment., Experience with Mid-Market or Small Enterprise customers is a plus., Strong technical acumen and ability to manage customers with diverse personalities., Collaborative and creative mindset with a willingness to learn and grow..

Key responsabilities:

Ensure customer success and satisfaction by optimizing the use of our platform.

Identify opportunities for clients and provide strategic recommendations to help them grow their business.

Focus on clients' loyalty, marketing, and online ordering success by building trust and understanding their needs.

Drive adoption and value of the product while collaborating with the Customer Success team.

Job description

Join Incentivio, a rapidly growing startup dedicated to empowering restaurants to boost revenue and enhance margins through comprehensive digital guest experiences. From personalized mobile apps to streamlined online ordering, loyalty programs, analytics and more, our cloud-based platform enables restaurants across North America to elevate their digital presence. As we continue expanding, we are seeking diligent and self-motivated individuals to join our dynamic team, contributing to our mission to level the digital playing field in the restaurant industry.

As an Incentivio Customer Success Manager, you will play a crucial role in ensuring our customers' success and satisfaction. We are looking for an individual with experience in the Customer Success function at a Series A>C SaaS company or desire to live the startup life. Experience serving a Mid-Market or Small Enterprise brick & mortar customer base is a plus. The primary role of the CSM is to help clients optimize the use of our platform, identifying opportunities for our brands and proving strategic recommendations to help them grow their business.

We are looking for a collaborative, creative person who is hungry to learn, grow and help restaurants be successful using our software. Technical acumen is key, but experience managing customers with big personalities is a must. This person will be crucial to the success of our restaurant brands and will be instrumental in driving adoption and value of this product, ultimately responsible for understanding our customer’s needs and delivering an excellent experience.

Your focus will be on our client's loyalty, marketing, and online ordering success by building trust and helping them to utilize our products to meet the individual needs of their brand. The right person for this position will have a good sense of humor, enjoy collaborating regularly with our tight-knit Customer Success team, and takes ownership of their projects and clients very seriously. If you are someone who wants to drive strategy for restaurants and make an impact growing brands while working on a culture focused team, apply today!

Benefits

Health, dental, and vision benefits, with very generous company paid options
Equity in a high growth startup continuing to expand
Fully remote work environment focused on flexibility, with periodic in-person company events
Generous PTO and Parental leave policies that we encourage you to use, plus all federal holidays off
401k, Health Savings Account, Flexible Spending Account, Life Insurance and more!

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