Technical Account Manager

🌍 About Us

Rayobyte is a fully remote tech startup providing customers with various ethical proxy and web scraping solutions. We’re committed to delivering high-performance, scalable products that empower businesses to collect data efficiently, responsibly, and at scale.

With 9+ years of steady growth, we’ve built a global, remote-first team that values innovation, ownership, and continuous learning.
 

🚀 Who are we seeking?

We’re looking for a Technical Account Manager (L1) to join our Customer Success team and support our clients' day-to-day technical needs.

In this role, you’ll be the first point of contact for technical questions — helping with onboarding, troubleshooting issues, and offering guidance on making the most of our proxy and scraping solutions.

We’re looking for someone who:

• Picks things up quickly and isn’t afraid to dig into new topics,
   
• Brings some hands-on experience from a SaaS startup environment,
   
• If you're already familiar with web scraping or IP technology, that’s a significant advantage.
   

💡 How Can You Help Us?

• Acting as the main technical point of contact for our clients — handling questions and requests over email, chat, and support tickets.
   
• Troubleshooting proxy and scraping-related issues and escalating complex cases to the right teams when needed.
   
• Guiding new clients through onboarding and putting together training materials to help them get up to speed quickly.
   
• Working closely with our sales and product teams to share client feedback and spot upsell opportunities.
   
• Supporting proxy integrations and advising clients on IP rotation and scraping workflows.
   
• Helping us improve the way we do support by contributing ideas, feedback, and tweaks to our tools and processes.
   
• Keeping our internal knowledge base tidy and useful, with clear documentation of support cases and solutions.

💡 What we’re looking for

• At least 3 years of experience in a technical support or similar client-facing role, ideally in a fast-paced startup environment.
   
• A good understanding of proxies and basic networking concepts. Familiarity with web scraping or IP technologies is a big plus - but not required.
   
• Experience with tools like Freshdesk, Rebilly, WHMCS, Paddle, or Asana — bonus points if you’ve worked with scripting or basic programming.
   
• Strong troubleshooting and problem-solving skills, with the ability to explain technical concepts clearly to non-technical clients.
   
• Fluent in English (C1 level or higher).
   

🔑 What else is essential for this role?

• Adaptability — You thrive in fast-paced, ever-changing environments.
• Customer-focused — You’re passionate about delivering great customer service and building positive relationships.
• Clear communicator — You can explain complex technical concepts in a way that makes sense to people with varying technical knowledge.
• Remote work experience — If you’ve worked remotely before, that’s a bonus!
• US working hours - (preferably 7 am to 3 pm CT)
   

✨ Why Join Us?

• Competitive Compensation
• Fully Remote
• Stable (9+ years) and constantly growing company
   

⚡️ Our Hiring Process

It’s fast and simple!

• Submit your CV in English and fill out the Questionnaire.
   
• Have a chat (60m) with our HR team (Marlena and Ivana) - get to know us better and ask any questions you have in mind. 🙂
   
• Panel Interview (60-90m): Meet Michele, our Customer Success Director, and Hoozaifa, our Customer Success Operations Manager, and discuss your experience and technical expertise.
   
• Offer: If we’re a match, we’ll extend an offer and welcome you to the team!