HELOC Processor

Description

Our mission is simple: to make our customers’ home finance, lending and home services transactions simple, easy and innovative. We lean into what’s about to be and lead by example, transforming our customers’ financial future in ways that make a difference. Led by President and COO Zeenat Sidi, we’re a team of top product strategists and innovative technologists, dedicated to bringing big things to the marketplace.

We’re looking for big thinkers, hands-on doers and customer-oriented rockstars who want to bring their best and be the best. If that’s you, come join us!

loanDepot — We are America’s Lender.

Position Summary:

Responsible for interacting with loanDepot customers to provide information and address inquiries related to their loan transaction; may involve some form of complaint, escalation response. Reviews loan file for early disclosure requirements and other items needed for file completion. Strives to resolve all problems and propose a solution.  Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

• Proactively maintains a high level of understanding of the loan process in order to efficiently handle borrower inquiries.
• Receive inbound borrower calls to assist with the loan process.
• Reviews borrower inquiries and coordinates a response to the borrower through Chat, Phone, SMS, and email.
• Achieves monthly production goals while maintaining quality standards.
• Provides exceptional customer service both verbally and written.
• Assists sales and operations department with various borrower contact touch points.

Requirements:

• Minimum of two (2) + years’ experience working in an operations capacity.
• Mortgage experience highly preferred.
• Experience working in a customer service or call center environment required.
• Technologically advanced with the ability to learn new systems, processes & procedures very quickly.
• Exceptional verbal, written and interpersonal communication skills.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience.           
• Inclusive, diverse and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful and customer-centric people.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.

About loanDepot: 

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.