Offer summary

Qualifications:

Fluent English communication skills, both spoken and written., Strong critical thinking, problem-solving, and multitasking abilities., High attention to detail and ability to follow through on tasks., Previous experience in customer service, operations, or property management is beneficial but not required..

Key responsabilities:

Handle inbound tenant requests and provide outbound solutions.

Communicate with vendors and property teams to coordinate maintenance and resolve issues.

Manage a high volume of inquiries while maintaining thorough follow-ups.

Maintain detailed records in Yardi Voyager and internal systems.

Job description

Job Title: Tenant Operations Coordinator
Location: Remote (PST Time Zone)
Salary Range: up to 4000 USD (based on experience)

Work Schedule: Monday - Friday, 8:30 AM to 5:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a third-party commercial property management firm that oversees a portfolio of buildings, handling tenant relations, maintenance coordination, and lease management. Their operations team plays a key role in ensuring smooth communication between tenants, vendors, and property owners.

Position Overview:

The Tenant Operations Coordinator serves as a critical point of contact for tenants, vendors, and internal teams. This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple inputs (calls, emails, work orders) efficiently. While experience in commercial property management is a plus, adaptability, communication skills, and critical thinking are the top priorities.

Key Responsibilities:

Handle inbound tenant requests and provide outbound solutions.
Communicate with vendors and property teams to coordinate maintenance and resolve issues.
Manage a high volume of inquiries while maintaining thorough follow-ups.
Track and prioritize a large, ongoing to-do list to ensure issues are addressed promptly.
Maintain detailed records in Yardi Voyager and internal systems (training provided).
Provide excellent customer service, including de-escalating difficult tenant situations.

Qualifications:

Fluent English communication skills (spoken and written); minimal accent preferred.
Strong critical thinking, problem-solving, and multitasking abilities.
High attention to detail and ability to follow through on tasks.
Previous experience in customer service, operations, or property management is beneficial but not required.
Comfort with technology; ability to learn Yardi Voyager, Microsoft O365, and OpenPhone.

Nice-to-Haves:

Spanish proficiency (many tenants are Spanish-speaking).
Experience handling commercial leases.
Knowledge of HVAC, plumbing, electrical, and roofing terminology.
Familiarity with insurance terminology (e.g., additional insured, waiver of subrogation)

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.

Required profile