Offer summary

Qualifications:

Familiarity with Salesforce systems and practices is essential., Excellent communication and presentation skills are required., Proven customer support experience or experience as a client service representative is necessary., Ability to multi-task, prioritize, and manage time effectively is important..

Key responsabilities:

Onboard new customers and assist with policy changes and renewals.

Identify and assess customers’ needs to ensure satisfaction and build trust.

Handle customer complaints and provide appropriate solutions within time limits.

Keep records of customer interactions and process customer accounts.

Job description

This is a remote position.

Schedule:

• Monday to Friday

• 9:00 am to 6:00 pm Eastern Standard Time (Riviera Beach, FL, USA)

• With 1 hour unpaid break

Responsibilities:

• Responsible for onboarding new customers,

• Assist with policy changes, policy applications, policy renewals, billing, and claims management

• Identify and assess customers’ needs to achieve satisfaction

• Keep records of customer interactions

• Process customer accounts and file documents

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Meet annual cross-sale and customer referral goals

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers

Requirements

• Familiarity with Salesforce systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Willing to work while the camera is on

• Hardworking – Applicant is devoted to his/her responsibilities and is always working to be better

• Teachable – Applicant enjoys learning new task

• Technology Focus – Applicant has is confident in working with technology via computers, software, phone systems, etc

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

Benefits

HMO coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

ZR_21947_JOB

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