Billing Follow-Up Specialist

Billing Follow-Up Specialist 
Remote Position (Must live in FL, GA, NC, OH, TN, TX, or VA), Work from Home 
  
Who We Are 
iTX Companies (IntelliHARTx, LLC) is a Healthcare Receivables Management service provider.  In 
addition to our offices located in Findlay, Ohio and Kingsport, Tennessee, we also have remote team 
members in numerous states and are proud to work with several hospital systems across the 
country.  Our Healthcare Financial Navigators (customer service agents) speak to patients over the 
phone to help them resolve their outstanding healthcare balances by making payments in full, setting up 
payment plans, answering questions about the balances, and reporting issues back to the hospitals.  Our 
goal is to educate patients about their balances and facilitate a resolution that works for them.  We have a 
unique, yet simple, concept that achieves great results: being kind, friendly, and knowledgeable goes a 
long way!  Our training is designed to ensure our Healthcare Financial Navigators are performing at a 
high level of customer service in a team-based environment to achieve rewarding outcomes.  As a 
result, iTX Companies was recognized in 2023 by Inc. 5000 as one of the most successful and fastest 
growing Healthcare Receivables Management Organizations in the country. 
 
Why Work for iTX Companies 
• Competitive Pay Based on Experience 
• Full-Time 40 hours/week: Monday through Friday work schedule with no late nights or weekends! 
• PTO and Sick Time: 80 hours given in a lump sum at 90 days with yearly increases based on tenure. 
• Perfect Attendance Award Program: Earn extra PTO for each month of perfect attendance after 90 
days. 
• Individual Coverage Healthcare Reimbursement Arrangement (ICHRA): This program gives 
employees the option to choose their own individual qualified health insurance plan. After they pay 
the monthly premium, they can qualify for a reimbursement to cover a portion of the premium 
payment. 
• 401k Plan 
• Company-Sponsored Life Insurance: A life insurance plan is available after 90 days with 
supplemental buy-up options. 
 
What You’ll Do 
• Work queues inside client system to resolve unpaid insurance claims. 
• Verify problems/denials with insurance claims and take necessary action as required. 
• Correct and submit/resubmit correct claims to insurance carriers on behalf of client. 
• Research client’s systems and payer portals for insurance issues. 
• Contact third party payers for client’s submitted claim status and take necessary actions to resolve 
claims where appropriate. 
• Access and review any supplemental paperwork as required to process the claim(s), i.e., explanation of 
benefits, medical records accident information, etc. 
• Research and attempt to resolve third-party payer claim denials and/or rejections. 
• Recognize and research denial trends and socialize information to iTX Management, Teams, and Client 
Advocates. 
• Assist Healthcare Financial Navigators in understanding insurance payments and denial and help them 
get claims reviewed, reconsidered, and reprocessed when appropriate. 
• What it takes, whenever required, to accomplish the goals and objectives of the company. 
• Work closely with a team of great coworkers via video for the duration of your shift and replicate an in
office environment using Collaboration Room™. 
  
What We’ll Love About You 
• High School Diploma Required, college degree preferred; experience considered in lieu of college 
degree. 
• Located in FL, GA, NC, OH, TN, TX, or VA 
• Prior experience in Healthcare Accounts Receivable Required which would include but not be limited 
to Government and Commercial Billing. Prior experience in customer service and or insurance 
verification helpful. 
• Strong understanding of Medical Billing Guidelines, Coordination of Benefits & Coding 
• Excellent oral and written communication skills with high attention to detail. 
• Strong emotional intelligence needed as well as a strong desire to make decisions in a fast-paced 
environment. 
• Excellent typing skills with familiarity in MS Office. 
• Ability to work on the telephone and computer at the same time. 
• Ability to maintain the highest level of confidentiality. 
• Ability to work in a multi-tasked, team fostered environment. 
• Ability to prioritize and organize work. 
• Ability to travel outside of office to client sites as needed. 
 
Remote Work Technical Requirements 
• Minimum Internet Bandwidth Requirements - Minimum requirements assume that the entire 
bandwidth will be available and used for the team member working from home. If other users are 
using the bandwidth, it is the team member’s responsibility to ensure these minimum requirements 
are met for their work use. 

• Internet Speed Requirements: 50 Mbps download speed and 10 Mbps upload speed.
o Please use https://speed.cloudflare.com/to test your internet speed. 
• Round Trip Time (RTT) Requirement: 100ms or less to “AWS Workspaces US East (N. Virginia)”. 
o Please use https://clients.amazonworkspaces.com/Health.htmlto test your RTT. 
• Hardline Connection: Must be able to connect directly to your home router via a hardline. Wireless 
connections, including but not limited to Wi-Fi, cellular, satellite, or other radio frequency-based 
methods, are not permitted. 
• Multi-Factor Authentication: Willing to install necessary applications on your smartphone for multi
factor authentication, including the Microsoft Authenticator App, Imprivata ID App and any others 
required based on client access needs. 
 
Remote Work Physical Space Requirements 
• Team members working remotely are required to maintain a work area that is a closed space where 
people other than the team member, including children, will not be accessing the area during working 
hours. The work area should be set up so that other people in the household cannot hear 
conversations between the team member and clients or patients. 
• Team members must have a quiet, secure workspace that is free from outside noise and distractions 
while working in order to be able to focus on work and confidentiality. 
• No PHI or HIPAA data may be printed or written down in home locations. Team members must utilize 
electronic resources and systems to contain PHI and HIPAA data for security and compliance 
purposes. 
• Company-provided computers and equipment may not be used by anyone other than the team 
member and will need to be secured in a way where others do not have access to the equipment, 
preferably in a locked office. 
 
We are always looking for great people to join our team.  If you are passionate about 
customer service, enjoy working with a fantastic team, and are motivated to make a 
difference in patients’ lives every day, then apply today with iTX Companies! 

www.itxcompanies.com/careers
 

Compensation$18-$21 per hour depending on experience