Technical Service Representative

Candidates must live or be willing to relocate to the North/Central Texas area, between the South Dallas to Waco area.

The Technical Service Representative will provide in-house technical direction and assistance to customer regarding the use of product lines and basic application methods.

RESPONSIBILITIES:

• Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites
• Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team
• Respond to complex questions and concerns from customers regarding product lines and general performance requirements
• Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design.
• Serves as liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations
• Work closely with Axalta Technical and Manufacturing Teams to maintain product quality
• Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer
• Preparing accurate and timely Technical Service reports, typically weekly but more frequently as required
• Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement.  If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer.
• Follow all Axalta and customer safety regulations

EDUCATION 

• High School graduate or equivalent 

SKILL REQUIREMENTS:

• Minimum 2 years in coatings production finishing lines or color matching and development
• Demonstrated industry and product applications experience.
• Primary kitchen cabinet segment experience is beneficial.
• Understanding of multiple application methods and equipment types in industry
• Must have good color perception and be able to tint materials and products effectively while being involved directly with color critical projects.
• Strong on-line color matching capability; proficient with color computer & dispensing equipment
• Possess excellent organizational and time management skills with ability to prioritize and assign work
• Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization
• Strong customer service aptitude and teamwork skills
• Proficiency with MS Office
• Courses in LSS is helpful