Sr Director, Risk Management Capabilities - Commercial and E&S/Specialty
Offer summary
Qualifications:
Undergraduate degree in risk management or a related field; graduate studies preferred., 15+ years of experience in commercial risk management with extensive technical knowledge and project management skills., Strong analytical skills and expertise in risk management across multiple industry segments., Relevant certifications such as CPCU, CSP, or ARM are preferred..Key responsabilities:
- Develop and implement the digital innovation strategy to enhance efficiencies and improve client satisfaction.
- Oversee the development and implementation of technology solutions for Risk Management & Client Services.
- Collaborate with internal departments to understand data needs and streamline processes.
- Manage associate performance, training, and development while leading a team of direct and indirect reports.
Job description
If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
This Sr Director, Risk Management Capabilities can work remotely anywhere within the contiguous US.
Compensation Band 81
Job Description Summary
Are you a proven leader with strategic, creative and technical commercial risk management skills? Do you have deep insights into the commercial insurance industry with the ability to translate those insights into building out the capabilities needed to be an industry leading risk management organization? Do you have expertise in digital innovation, data analytics, organizational management, and large project oversight to meets the needs of a risk management organization that is servicing Commercial Lines, E & S, and Specialty organization along with our customers? If you have these abilities and a drive to achieve financial goals, set strategic direction and make a difference, then we want to hear from you!The Risk Management Capabilities leader will be responsible for driving the organization's success by ensuring that Risk Management & Client Services can expand, transform, and continuously improve its services to exceed our client needs effectively. The role will set the digital strategy leveraging technology and advanced data analysis to improve our data driven decision making. The role will be the liaison between Risk Management and Marketing to oversee industry practice campaigns while managing vendor relationships to increase our services while decreasing our costs. The position will oversee the claims servicing strategy including overseeing the development and implementation of the Claims Portal and Risk Management Information Systems (RMIS) tool.
Job Description
Key Responsibilities:
Develop the digital innovation strategy leveraging technology, data management, third-party vendors, and client-facing tools to enhance efficiencies, enable data-driven decision-making, and improve client satisfaction.
Research, development and deployment of technology solutions for the Risk Management & Client Services team to meet and exceed the needs of the Small Market, Middle Market, E & S and Specialty organization. Technology solutions should increase efficiencies and effectiveness of our organization, partners and customers.
Partner with Risk Management & Client Services, leadership, underwriting and other internal departments across the CL, E & S and Specialty organization to understand their data needs, obstacles, and opportunities. Utilize the risk management survey data, claims data, policy data, and third-party data to provide World Class Underwriting Company decision making abilities.
Represent Risk Management & Client Services through interactions with Marketing that supports our industry expertise and market leading services.
Streamline processes and reduce cycle time through optimized vendor utilization. Research and recommend third-party solutions to business partners. Develop roadmap with Field and Technical leaders and oversee implementation projects.
Develop and execute a strategy leveraging technology to provide timely and accurate information to our clients including a Claims Portal and RMIS solution. Oversee the Claims Portal and RMIS project to completion and implementation.
Shape the strategy for claims services, including the Claims Business Consulting team and the team members needed to support a fully functioning RMIS tool.
Support website, resource publications, compliance, standards of work, and cross functional interaction from an operational perspective that supports Risk Management & Client Services efforts to exceed the expectations of the CL/ESS organization.
Oversees associate management including performance management, engagement, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement, and corrective actions for direct and possibly indirect reports.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Sr. AVP, Risk Management, CL/ESS and will lead a team of 4-6 Direct Reports and 16 Indirect Reports.
Typical Skills and Experiences:
Education: Undergraduate studies preferably in risk management or a related field, graduate studies preferred.
License/Certification/Designation: CPCU, CSP, ARM or other industry designations preferred.
Experience: Typically, 15+ years of commercial risk management and/or other related experience to include extensive technical knowledge, project management, technology solutioning and at least 5 years of management experience.
Knowledge, Abilities and Skills:
Comprehensive knowledge of industry strategy including risk management, underwriting, operations, and finance. Strong business acumen with expertise in risk management within multiple industry segments. Demonstrated competency in strategic and organizational agility and managing a vision and purpose. Has strong problem-solving skills and proven record of strong decision quality. Strong analytical skills and aptitude for financial evaluation of business performance. Ability to collaborate and build strong relationships across the organization. Can influence how we drive results, deal with ambiguity, and communicate effectively at all levels in the organization. Strong self-starter who is innovative with initiative. Proven track record of setting goals and delivering results. Extensive risk management expertise with the ability to integrate knowledge across product lines and segments. Experienced in leading large projects, setting strategies and executing them through a collaborative team in risk management, claims data management and IT. Understanding of Risk Management Information Systems (RMIS). Knowledge of commercial property & casualty; insurance operations; finance concepts; regulatory environment; account management; data analytics, data architecture; decision making, building relationships; courage; innovation; communicating effectively, engaging and motivating people; negotiation; influencing others; managing and improving processes; executing well; planning and organizing work.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment/WFH.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Sr Director, Risk Management Capabilities - Commercial and E&S/Specialty : $127,000.00-$250,000.00The expected starting salary range for Sr Director, Risk Management Capabilities - Commercial and E&S/Specialty : $134,000.00 - $224,000.00
Required profile
Experience
Other Skills
- Decision Making
- Collaboration
- Communication
- Leadership
- Negotiation
- Problem Solving
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