Offer summary

Qualifications:

2–5 years of experience in B2B sales, preferably in SaaS, EdTech, or learning & development., Proven success in managing full-cycle sales for SMB or mid-market customers., Strong communicator with a consultative, value-driven approach., Bilingual in English and Spanish; Portuguese is a plus..

Key responsabilities:

Own the full sales cycle for qualified inbound SMB leads, from discovery to close.

Serve as the primary point of contact for closed SMB accounts, ensuring successful onboarding and usage.

Identify expansion opportunities and manage customer renewals within your book of business.

Use CRM tools to track pipeline activity and report on KPIs, while optimizing sales strategies.

Job description

About IMMERSE

IMMERSE is a next-generation language training platform built for organizations that need their teams to communicate confidently in their target language across borders. By combining personalized AI coaching, live trainer-led classes, and global community meetups in immersive 3D spaces, IMMERSE delivers real-world communication skills and record-setting engagement. Backed by Series B funding and growing rapidly, IMMERSE is expanding its solutions for small and mid-sized businesses around the world—and we’re looking for a driven Global SMB Account Executive to help grow our impact globally.

The Role

As a Global SMB Account Executive, you’ll be on the front lines of our sales engine - converting qualified inbound leads into enthusiastic customers and managing a growing portfolio of small and mid-sized business accounts. You’ll guide prospects through the full sales cycle, from first conversation to pilots to onboarding, and ensure they are set up for long-term success. As a part of this role, you will also be responsible for customer renewals within your Book of Business. This role is ideal for someone who thrives in a fast-paced environment, is energized by consultative selling and account management, and wants to help scale a product that’s changing lives across the globe. This role will have a base salary plus commission.

What You’ll Do

🔹 Inbound Sales & Conversion

Own the full sales cycle for qualified inbound SMB leads—from discovery and demos/pilots to pricing, negotiation, and close.
Engage prospects across global markets, understanding their business goals and how IMMERSE can help meet them.
Use a consultative, needs-based approach to selling that focuses on value creation and long-term fit.
Maintain a high conversion rate and consistently exceed monthly and quarterly revenue targets.

🔹 Account Management & Retention

Serve as the primary point of contact for your closed SMB accounts, ensuring they’re fully onboarded and actively using IMMERSE.
Serve as the primary Customer Success Manager for accounts and prospects owned by Senior Account Executives, assisting with pilots and customers post-sale. For accounts owned by another Senior AE, you will act primarily as the CSM and be jointly responsible for renewals.
Identify expansion opportunities and renewals within your book of business.
Monitor usage and engagement trends, proactively resolving issues and supporting customer success.
Collaborate with the Customer Experience and Product teams to ensure feedback loops and continuous improvement.

🔹 Sales Enablement & Optimization

Use CRM (e.g., HubSpot) to track pipeline activity, forecast accurately, and report on KPIs.
Continuously optimize sales messaging, collateral, and outreach strategies to increase win rates.
Stay current on market trends, competitor offerings, and customer needs.
Contribute to testing and refining pricing, packaging, and positioning for the SMB segment.

Who You Are

✅ Located in North or South America

✅ 2–5 years of experience in B2B sales, preferably in SaaS, EdTech, or learning & development.

✅ Proven success in managing full-cycle sales for SMB or mid-market customers.

✅ Track record of exceeding sales targets and closing deals with speed and consistency.

✅ Strong communicator and active listener with a consultative, value-driven approach.

✅ Highly organized and self-motivated, with the ability to manage dozens of leads and accounts simultaneously.

✅ Experience using CRMs and sales engagement tools to manage pipeline and forecast.

✅ Global mindset with the ability to build rapport and close deals across regions, cultures, and time zones.

✅ Comfortable working across time zones and flexible with meeting global customer needs.

✅ Bilingual - English and Spanish - Portuguese is a plus

Why IMMERSE?

🚀 A fast-growing, mission-driven company with a clear vision and global impact.
💡 The opportunity to own inbound growth strategy in a high-growth enterprise space.
🌍 Fully remote role with a collaborative, international team.
📈 Competitive salary, performance-based incentives, and equity options.