Sr Director, Product Management

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

What You will Do

• As an Outbound product leader, you will be primarily focused on global go-to-market activities and customer engagement of the highly evolved Sprinklr platform.
• You will be responsible for taking Sprinklr products to the market and driving their growth.
• You will engage with customers to understand their needs and help find product market fit
• You will partner with PMs who are focused on day-to-day prioritization and delivery of products and drive product roadmap and strategy to elevate the products to next level of maturity.
• You will partner with Account Executives for driving new sales, Success Managers to drive better adoption, Renewals to arrest churn, Solution Consultants for pre-sales and Implementation & Managed Services to devise business solutions.
• Partner with Product Marketing on messaging, pricing and packaging.
• You will be responsible for working across GTM, product and Engineering teams to build AOP (Annual Operating Plan) and bring alignment towards mutually agree revenue goals for the year.

More specifically

• Market Analysis – Conduct market research to identify customer needs that our products can fulfil, determine TAM and SAM, assess the market’s current and future trends and figure out the competitive landscape.
• Product Strategy – Device product strategy to drive product vision, respond to market needs, compete effectively with other providers, communicate product value, extract value for Sprinklr (through effective pricing and packaging), drive partnership with implementation and integration partners.
• New Product Introduction – Ideate new opportunities, align internal stakeholders, sign-on definition partner customers, set goals with sales leadership, create and execute launch plans, analyze new product success and improve GTM.
• Company/Product Positioning and Messaging – Identify customer segments, determine product positioning in the same and value proposition. Build effective communication to serve the same. Participate at industry conferences, forums, social media and other communication channels to spread the company mission and product messaging. Work with industry analysts to position products effectively.
• Sales Enablement – Work closely with Sales and Solution Consultants to help build documentation, tools and training, and other collateral to drive new sales growth.
• Customer Engagement – Build and nurture relationships with strategic customers, help with escalations and critical situations, find new opportunities for expansion, and take feedback to product and GTM teams for further development.
• Product Adoption and Success – Work closely with customer success, implementation and managed services to improve adoption and ensure value delivery for strategic customers.
• Build an outbound PM (Product Manager) organization that leads by example with expert people, repeatable systems, and inclusive culture.
• This role will demand travel to customer locations and the incumbent should be ready for the same, alongside the AEs.

Who Are You & What Makes You Qualified

• Sprinklr’s platform and products are highly evolved, rated as one of the best in product capabilities by analysts such as Forester and Gartner across multiple categories in the CXM and Conversation AI space.
• An ideal candidate would have experience in taking highly technical and evolved products in the B2B SaaS space to the market and driving their growth.
• Having experience in CXM, Digital Experience, Social and Marketing, Customer Care or Customer Feedback Management will be a huge plus.
• The candidate must have 12+ years of overall product management experience in building and driving strategy of B2B SaaS products and taking them to market.
• Global experience primarily in the US and European markets is a must.
• Experience in helping build AOPs (Annual Operating Plan) in partnership with the Field and Marketing teams.
• Experience in ideating and launching new products and onboarding definition customers (customer zero) for new capabilities.
• Experience in managing CXO level conversations, while defining the correct value proposition for the customer.
• Understanding of enterprise selling, buying centers and purchase dynamics at a corporate level.
• Experience in representing and evangelizing products on global stage in conferences, speaking events, media and social channels.
• Experience working with industry analysts and land product positioning with them.
• Should be holding decision making authority on Technology products buying, implementation and operations of the same.
• Must have experience in large corporates with credible brand in the industry.

Leadership Attributes:

• Established executive with a successful track record.
• Creative and intellectually curious, with strong strategic intuition. Inquisitive appetite for proactively identifying and aggressively pursuing new opportunities.
• Solid critical thinker with a proven ability to collaborate with both leadership and teams, demonstrating ability to influence, make sound decisions and drive alignment.
• Natural leader with a positive management style, combined with superior communication skills and unwavering ethics and integrity.
• Superior interpersonal skills and executive presence, with an effective ability to quickly establish credibility, trust, and support within all levels of the organization.
• Must be able to build and maintain strong peer level relationships with excellent communication.
• Should be ready to roll up the sleeves and get the work done.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.