Claims Casualty Complex Specialist (remote)

It’s ok if you don’t meet every requirement. At Grange, we prioritize creating a diverse, equitable and inclusive workplace. If you're enthusiastic about this role but your previous experience only partially matches qualifications in the job description, we still encourage you to apply. We believe in fostering growth and providing opportunities for continuous learning and development of skills as you progress in your career with us. 

Summary: This position is responsible for the oversight and proactive direction of claims investigations including coverage, liability, reserving and settlement of Personal and Commercial Bodily Injury/Property Damage files in excess of $100,000, including files in litigation.  Additionally, you’ll be analyzing data, reporting on trends to Claims Leaders and internal stakeholders and assisting in quality reviews.

What You’ll Be Doing:

• Technical supervision, oversight, analysis and reporting of complex casualty claims (over $100,000) which includes Personal and Commercial Lines cases, including litigated files.
• Serve as a consultative technical advisor to our team of Casualty associates and managers.
• Review and assist in preparing written reports on large casualty claims for Claims Authority Board (CAB).
• Coordinate weekly CAB meetings and prepare summary report on cases.
• Identify claims handling trends within large losses for associate development.
• Assist the Casualty team in training claim personnel on the proper claims handling techniques in compliance with company casualty and legal strategies and guidelines. Participate in independent quality and other focused claim file reviews.
• Display in-depth knowledge of complex Personal and Commercial Lines coverages, including litigation.
• Attend/Assist in alternative dispute resolution activities, regional and legal roundtables and time limit demand meetings.
• Oversee and manage the large loss predictive model program and assist leadership in continued evaluation of trends and results.
• Oversee the Large Loss List and Watch List for Casualty and identify any trends that may need to be communicated to our business partners. Prepare regular reporting with trend analysis and insight to aid Claims Leaders and business partners in risk assessment. 
• Attend and present at business partner meetings and other enterprise meetings as needed.

What You’ll Bring To The Company:

Bachelor's degree or equivalent education and experience plus ten (10) years related claims experience in both Personal and Commercial lines bodily injury and third-party property damages, preferred.  At least five (5) of the years’ experience handling or managing large loss (>100k) Commercial Lines liability claims or equivalent experience.  Construction defect claim experience is preferred, as is proficiency with industry CGL, CA, BOP/CT and Commercial Umbrella forms.  Professional insurance designation preferred.  Should have strong written and oral communication, interpersonal and leadership skills, a thorough understanding of claims handling, investigative techniques, loss evaluations, negotiations and settlement solutions.  We’re looking for a candidate with strong critical thinking skills, a consultative leadership style and continuous improvement mindset.  Experience with PC's, and word processing, spreadsheet including use of pivot tables, and presentations software helpful.  Must be available to travel as needed.  State specific adjusters’ license may be required.

About Us:

Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.   

Who We Are:

We are committed to an inclusive work environment that welcomes and values diversity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek individuals that represent the diversity of our communities, including those of all abilities. A diverse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.

Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.

Our Diversity, Equity and Inclusion Council, created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our individual experiences to learn from one another and grow as professionals and as people.  

We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.

Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.