Market Segment Manager

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Job Description:

SUMMARY

The team leader will lead a team of Sales Representatives that sell to new and existing customers. The team will be focused on generating incremental business within existing accounts as well as renewing business and developing relationships over the phone. These are professional, quota-bearing positions.

These opportunities involve partnerships with business partners throughout Ryder’s Marketing & Sales organization to help accelerate revenue growth and provide greater service to our customers. This leader will also positively impact customer retention.

ESSENTIAL FUNCTIONS

• Lead a team responsible for co-managing Small, Major and National Account clients in partnership with Field Sales staff. This team provides business solutions that impact performance within the customer's transportation needs.
• Daily interaction with Field Sales Leaders to achieve revenue goals and customer retention.
• Provide mentoring and coaching to Reps to enhance their ability to leverage the telephone and web for customer presentations and meet sales/quota requirements.
• Develop a team environment, which will foster strong cross-functional and field relationships that will ensure support to maximize revenue growth.  Design and implement comprehensive quality program
• Educate Reps in strategic account selling in order to penetrate existing accounts, buying process, solution design, decision structure, timing, budgetary process, contract terms, conditions, etc.  
• Regularly monitor and evaluate calls, emails and any other activities being used to ensure quality standards are being met and provide 1:1 coaching.

SKILLS

• Ability to work independently and as a member of a team.
•  Flexibility to operate and self-driven to excel in a fast-paced environment.
• Able to accomplish mutual tasks and goals
• Strong verbal and written communication skills.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Effective interpersonal skills. Requirement for effective interaction with customers and field partners
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Detail oriented with excellent follow-up practices

ADDITIONAL RESPONSIBILITIES

• Program Development – Design and implement comprehensive quality program
• Monitoring & Evaluation – regularly monitor and evaluate calls, emails and any other communication channels being used to ensure quality standards are being met.
• Feedback and Improvement Plans – meets with the ADMs regularly to provide constructive feedback based on evaluations.  Develop and implement improvement plans for individuals or the team, as necessary.
• Compliance – Ensures that all legal requirements are in compliance with company policies and procedures.
• Coaching – provides 1:1 coaching to ADMs – focus on individual development, challenges and career goals. 
• Motivation & Engagement – as the entire team is remove, develop and implement strategies to motivate the team, recognizes achievements, etc.
• Feedback – provides feedback to leadership and key stakeholders to continuously refine.

KNOWLEDGE
High degree of computer literacy and database management skills ; advanced level.
Knowledge and use of Sales Force Automation tools, i.e., Salesforce.com or other applications ; advanced level; preferred.

EDUCATION
Bachelor's degree marketing or business management.

EXPERIENCE
Five (5) years or more experience marketing with some level of strategic responsibility
Five (5) years or more experience in managing marketing campaigns
Five (5) years or more experience working with cross functional teams

SKILLS
. Verbal and written communications skills
. Power point presentation creative development
. Ability to work independently
. Provide excellent service to business unit leaders

LICENSES - n/a

TRAVEL - 10-20%

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

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