Service Solutions Manager

We're looking for a Service Solutions Manager This role is Hybrid, Italy

The Service Solutions Manager is a key role within Cornerstone’s Global Services organization responsible for positioning and selling consulting services to our customers during and after a software sale. With your product and industry knowledge, you will carefully listen to a customer’s business needs and goals, ask thoughtful questions and consultatively recommend solution architecture, implementation strategy and related service offerings and consulting projects that enable them to achieve their business objectives. By acting as trusted advisor to our customers during the software sales cycle and suggesting business-outcome focused consulting services, you will differentiate Cornerstone from our competitors and positions us as a long-term, trusted business partner.

This position requires a talented individual that excels in consultative selling with a strong business acumen and technical aptitude, who can partner with its sales peers in all pursuits.

In this role you will…

• Participate in Sales Pursuits Partner with the Cornerstone Sales on net new software deals to define solution architecture, define implementation strategy and position Global Services’ approach/methodology as a competitive differentiator in order to help win deals.
• Partner With Sales Be the trusted advisor to Cornerstone Sales and Solution Consulting to develop optimal implementation strategies that win deals and create maximum value for customers.
• Create & Deliver Sales Presentations Create and deliver compelling sales presentations and proposals that are tailored to address the unique needs of a customer that showcase the value and benefits that Global Services will bring to their business.
• Recommend Services to Customers Work with customers to understand their underlying business objectives and talent strategies in order to recommend services that align and support their business objectives.
• Scope Projects Via consultative conversations with customers, gather detailed business requirements needed for accurately scoping/pricing consulting work.
• Determine Technical Approach Based upon customer’s technical requirements, collaborate with cross-functional teams to select and/or design the best integration technology and methodology for customer.
• Write and Negotiate Contracts Write and deliver detailed customer statements of work/service contracts. Negotiate service contract pricing and terms and overcome objections/challenges to close deals effectively.
• Maintain Product Mastery Develop a deep understanding of the Cornerstone applications and our competitive market to effectively position the value of Cornerstone solutions and services.
• Answer Questions During Sales Cycle Support prospect/customer questions throughout the sales cycle as it pertains to implementation processes and integrations capabilities.
• Sell Services into Existing Accounts Develop and manage service sales campaigns in existing accounts.
• Manage/Exceed Sale Goal Build and manage a pipeline of opportunities to meet and exceed your sales goal.
  
  

You have what it takes if you are / have

• Bachelor’s degree or related experience,5+ years consulting with SaaS-based technology OR selling consulting/professional services
• Sales and Business Acumen: gathering business requirements from customers, Developing trusted advisor relationships with customer, creating strategic partnership with sales to drive service sales growth, looking for opportunities in existing accounts
• Ability to present complex technology concepts and resolutions to C-Level Executives in a digestible way
• Outstanding service-orientation and strong interpersonal skills that create positive relationships with colleagues, clients and partners
• Great presentation and communication skills
• Team player, with self-starter attitude
• Passion for multi-tasking between multiple customers and tasks
• A proven ability to work in a diverse, fast paced environment calmly and methodically
• Ability to think thru/architect high-level solutions based upon customer requirements
• Fluency in English and Spanish. Additional languages will be appreciated (Italian)
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations
  
  

Extra dose of awesome if you have

• Working knowledge of Talent Management best practices
  
  

Our Culture

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The salary range for this position is: 38500 - 61600 EUR.

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