Field Service & Customer Success Engineer – APAC

Join Kongsberg PCS as Our Field Service & Customer Success Engineer – APAC

Location: Australia (ideally Sydney) | Remote-first with occasional travel | Full-Time

Are you a technically sharp, customer-focused professional with a commercial edge? Do you thrive in dynamic environments and see challenges as growth opportunities? Kongsberg PCS is looking for a proactive, mature, and well-organized Field Service & Customer Success Engineer – APAC to support our expanding operations across the region.

This is more than a field service role — it's your chance to grow into a key player driving both technical excellence and customer retention in a global tech environment.

What You’ll Do

As our APAC Field Service & Customer Success Engineer, you’ll wear multiple hats—support technician, trusted advisor, and care plan coordinator. Your role will include:

On-Site Technical Service & Support

• Delivering on-site and remote technical support for our advanced Kongsberg cutting systems
• Training distributor engineers and end customers across APAC
• Troubleshooting, machine moves, and preventative maintenance
• Supporting installations and handling service documentation

Commercial & Customer Success Responsibilities

• Supporting our Care Plan program — tracking renewals, ensuring customer retention, and maintaining satisfaction
• Acting as a key point of contact for resellers and customers in the region
• Identifying potential service opportunities and working with the Service Lead to maximize account value

Internal Collaboration & Development

• Supporting APAC support queues and coordinating with internal teams
• Participating in team meetings and growing into larger leadership responsibilities over time

Note: While travel will be limited in the first year, occasional travel (approximately once a month) across APAC is expected in year two and beyond.

Who You Are

We’re looking for someone who’s as confident with customers as they are with a screwdriver. You’re calm under pressure, organized, and naturally take ownership. You bring:

• A degree in Electrical, Mechanical, or Electromechanical Engineering (or related field)
• Fluent English (Japanese a strong plus for working with our Japanese distributors)
• Solid MS Office and strong communication skills
• Field service experience or similar customer-facing technical background
• Clean driving license and valid work rights in Australia

You’ll Stand Out If You:

• Have handled tough, high-stakes customer situations with professionalism
• Are comfortable discussing service contracts and renewals
• See yourself growing into a more senior or regional leadership role
• Thrive in a structured, highly organized work environment

Why Join Kongsberg PCS?

• Remote-first role with flexibility and autonomy
• High-impact position with real growth potential in a global company
• International exposure across APAC and collaboration with global teams
• Mentorship and onboarding to set you up for success
• Travel opportunities without being constantly on the road

Ready to take the next step in your technical and commercial career? Apply now and help us deliver world-class service across the APAC region.

Applications are reviewed on a rolling basis — the sooner you apply, the better.