The Senior Manager of Quality Audit is responsible for leading Included Health’s centralized audit function to support client audits of our care and services. This function drives the strategy and execution of the Quality Audit Program. They provide oversight and ownership of continuous readiness, real-time audit coordination/support and post-audit activities associated with scheduled and ad-hoc client audits. The Senior Manager of Quality Audit will report to the Director of Operations Performance and is a people manager.

Responsibilities:

Continuous Audit Readiness:

Maintain a deep knowledge of customer contracts, performance guarantees and current risk

Regularly “test the system” for audit readiness to proactively identify gaps

Ensure organization is knowledgeable on audit evaluation criteria and partner with training, product, operational teams and clinical teams to ensure readiness to meet audit criteria

Coordination with training, clinical operations and quality and operational leadership to train on knowledge gaps identified through tracers

Drive toward automation for Included Health’s “standard” audits

Ensure our audit methodology is compliant

Audit Coordination and Support:

Drive creation of materials utilized in audits- both internal and customer-facing

Create audit plan, which will include roles and responsibilities, timeline, tasks, risks, issues and goals

Schedule and run internal meetings associated with an audit

Pull relevant audit data as defined by audit requirements (e.g. calls, chats, cases, etc.)

If onsite, coordinate catering and customer transportation

Send leadership/executive status updates leading up to and during audit

Orchestrate meetings with external auditors- prepare agendas, coach speakers, etc.

Post-audit Activities:

Manage remediation plan, pulling in appropriate stakeholders, prioritizing findings and holding team accountable to tasks and timelines

Document audit findings in an executive summary which will include recommendations for operational, clinical, product and technology teams

Support Client Success Executive in post-audit activities

Leadership:

Regular communication with Senior Leadership on audit status and project plans

Oversee Quality Audit Specialist (s) to execute on day to day program activities

Responsible for the career development of Quality Audit Specialist team

Required Qualifications:

Bachelors Degree

3+ years working for a benefit consultancy firm OR, 3+ years working in healthcare or healthcare adjacent internal audit readiness

5+ years project management experience - specifically managing cross functional projects

5+ years leadership experiencing managing project managers and/or audit consultants

2+ experience working with healthcare data and/or quality metrics

Ability to lead and engage teams through high pressure situations

Appetite for technology, standardization and leveraging automation, where possible

Strong written and verbal communication with experience presenting to internal leadership and (desired) external clients/stakeholders

Strong ability to lead through influence and secure cross-functional commitments to deliver key items on the audit roadmap

Ability to travel 15%

Physical/Cognitive Requirements:

Ability to remain seated in a stationary position for prolonged periods.

Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.

Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $118,640 - $167,580 + equity + benefits

Zone B: $130,504 - $184,338 + equity + benefits

Zone C: $142,368 - $201,096 + equity + benefits

Zone D: $154,232 - $217,854 + equity + benefits

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to earning a base salary, this role is eligible for a performance-based bonus. Details of the Annual Bonus Plan, including performance metrics, target incentives, and potential earnings, will be discussed during the interview process.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Sr. Manager, Quality Audit

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