Offer summary

Qualifications:

Minimum 2 years of experience in sales operations, customer service, or administrative roles., Strong proficiency in CRM systems and business productivity software., Excellent verbal and written communication skills with a professional phone manner., Demonstrated experience with process improvement and automation tools..

Key responsabilities:

Serve as the primary point of contact for incoming customer inquiries and manage lead intake.

Execute appointment scheduling and customer follow-up using established systems.

Drive business growth through proactive outreach and targeted cold calling campaigns.

Manage and optimize CRM systems to ensure efficient lead tracking and customer relationship management.

Job description

This is a remote position.

Role Name: Sales Operations Admin

Schedule:

Monday - Wednesday 9am - 6pm PST (Off Thursday) Friday - Saturday 9am - 6pm PST

Client Timezone: Pacific Time Zone (PST)

Client Overview

Join a thriving painting services company that has established itself as a premier provider of residential and commercial painting solutions in the Pacific Northwest. With 5 years of steady growth and a commitment to quality craftsmanship, this company delivers exceptional interior/exterior painting and specialized finishing services to a diverse client base. As they continue to expand, they’re seeking a detail-oriented professional to help streamline operations and drive business growth.

Job Description

This dynamic role combines customer service excellence with operational efficiency, placing you at the heart of the company’s growth initiatives. As the Sales Operations Admin, you’ll be the first point of contact for potential clients while also driving internal process improvements and business development efforts. This position offers an exciting opportunity to make a significant impact by managing customer relationships, optimizing business processes, and supporting sales initiatives. You’ll work directly with the leadership team to implement automation solutions and enhance operational workflows, making this an ideal role for someone who enjoys both client interaction and systems optimization.

Responsibilities

Serve as the primary point of contact for incoming customer inquiries, managing lead intake through multiple channels including phone and digital platforms
Execute appointment scheduling and customer follow-up using established systems and processes
Perform detailed job costing analysis and maintain accurate financial tracking for project profitability
Drive business growth through proactive outreach and targeted cold calling campaigns to commercial prospects
Manage and optimize CRM systems to ensure efficient lead tracking and customer relationship management
Identify and implement process automation opportunities using tools like Zapier to improve operational efficiency
Support production team with workflow management and project coordination
Maintain detailed records of all customer interactions and project documentation
Collaborate with management to develop and improve business processes
Generate regular reports on sales activities, lead conversion, and operational metrics

Requirements

Minimum 2 years of experience in sales operations, customer service, or administrative roles
Excellent verbal and written communication skills with a professional phone manner
Strong proficiency in CRM systems and business productivity software
Demonstrated experience with process improvement and automation tools
Self-motivated with exceptional organizational and time management skills
Experience with data analysis and basic financial tracking
Comfortable working independently in a remote environment
Background in construction or service industry preferred but not required