Offer summary

Qualifications:

Minimum 2 years of relevant experience in sales process and customer order handling., Proficient in Excel or Google Sheets and strong command of Gmail and Google Workspace., Excellent written and verbal communication skills in English with strong attention to detail., Quick learner with the ability to adapt to new systems and tools..

Key responsabilities:

Accurately enter customer orders into the order management system and review for accuracy.

Coordinate with account managers and clients to resolve discrepancies and verify inventory.

Process order changes, cancellations, returns, and refunds according to company policy.

Maintain organized customer records and provide clients with order updates and tracking information.

Job description

This is a remote position.

Job Overview

Our company is on the lookout for a detail-oriented and driven US Customer Service Representative – Order Entry to join our growing team. This role is essential to ensuring seamless order processing, excellent customer support, and accurate communication with clients. You’ll play a vital role in maintaining smooth sales operations, working closely with account managers, clients, and production teams. If you thrive in fast-paced environments, love organization, and take pride in delivering exceptional customer service—we want to hear from you.

Job Description

As a US Customer Service Representative – Order Entry, your responsibilities will include:

Accurately entering customer orders into our order management system using the order entry checklist.
Reviewing orders for accuracy, pricing, and product specifications.
Coordinating with account managers and clients to resolve discrepancies or questions.
Verifying inventory and production schedules to meet order deadlines.
Processing order changes, cancellations, returns, and refunds according to company policy.
Generating and sending order confirmations to clients.
Collaborating with production and fulfillment teams to ensure timely, accurate delivery.
Maintaining organized customer records and communications in the company's CRM.
Providing clients with order updates, tracking information, and prompt responses to inquiries.
Learning the sales system for screen printing, embroidery, promotional, and digital products.
Processing client payments as needed.
Recommending process improvements for order entry efficiency and accuracy.

Requirements

Minimum 2 years of relevant experience in sales process, specifically handling customer orders and supporting US clients.
Experience working for a US-based Client/Business is required.
Proficient in Excel or Google Sheets .
Strong command of Gmail and the Google Workspace environment.
Excellent written and verbal communication skills in English.
Strong attention to detail and ability to work independently.
Quick learner with the ability to adapt to new systems and tools.
Preferred Qualifications:

Familiarity with the decorated apparel or promotional products industry .
Experience with Shopworks (order management/shop system) is a plus but not required.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prize