Customer Inventory Engineer

Overview & Responsibilities

Purpose of the job

The Customer Inventory Engineer will play a crucial role in supporting the sales team by providing technical expertise and exceptional customer service. This position will focus on deeply understanding customer needs related to spare parts inventory, developing and implementing effective spare parts strategies, and fostering strong customer relationships. This position will report directly to the MEA Sales Manager, providing clear and concise reports with actionable recommendations. 

Nature of the job

This role is essentially a support Engineer with a strong focus on customer inventory management and optimization and developing new sales opportunities inline with customer strategy. The role will require the engineer to approach each customer individually to ensure a tailor made strategy in line with their requirements.  

• Conduct regular site visits to key customers in the MEA region to assess their spare parts inventory levels and identify potential gaps.
• Analyze customer usage patterns, historical data, and equipment specifications to develop and recommend optimized spare parts strategies.
• Collaborate with customers to identify and implement best practices for spare parts management, including inventory forecasting, stock rotation, and obsolescence management.
• Prepare detailed reports on site visits, inventory analyses, and spare parts recommendations.
• Utilize Microsoft Excel to analyze data and prepare presentations.
• Provide technical support to customers on spare parts inquiries, availability, and ordering.
• Build and maintain strong relationships with key customer contacts.
• Contribute to the development of sales proposals and presentations as needed.

Specific job responsibilities/competencies

• Conduct regular site visits to key customers in the MEA region to assess their spare parts inventory levels and identify potential gaps.
• Analyze customer usage patterns, historical data, and equipment specifications to develop and recommend optimized spare parts strategies.
• Collaborate with customers to identify and implement best practices for spare parts management, including inventory forecasting, stock rotation, and obsolescence management.
• Prepare detailed reports on site visits, inventory analyses, and spare parts recommendations for sales team to action
• Inform new opportunities for sales team.
• Utilize Microsoft Excel to analyze data and prepare presentations.
• Provide technical support to customers on spare parts inquiries, availability, and ordering.
• Build and maintain strong relationships with key customer contacts.
• Contribute to the development of sales proposals and presentations as needed.

Background and Experience

• Strong technical background in rotating equipment, with a particular focus on steam turbines and/or centrifugal compressor
• Proficiency in Microsoft Excel and other data analysis tools.
• Proficiency in Microsoft Word
• Strong communication and interpersonal skills, both written and verbal.
• Ability to travel frequently within the MEA region.
• Experience in a customer-facing role (e.g., customer service, technical support).
• Sales experience within the rotating equipment industry a bonus

Base Location

Remote - Based in Saudi Arabia

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Customers throughout the world choose Elliott for the design, manufacture and service of their critical rotating equipment. Elliott’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to Elliott for precision engineering, extraordinary reliability and unparalleled service.

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