Operations Coordinator (Telecom)

*This is a 100% remote role anywhere in the US*

About Us:

Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. Take a look at our latest achievements here!

About the Role:

In the role of Operations Coordinator, you'll be the go-to person for making sure our telecom inspections run smoothly. It's a chance to be right at the heart of what we do, ensuring that our projects not only meet but exceed the high standards our clients expect from us.

Responsibilities:

• Plan and coordinate telecom operations with a focus on professionalism and efficiency, making sure our pilots and customers always have a great experience with Zeitview.
• Take the lead in recruiting and training new pilots, helping them through our online training program and setting them up for success.
• Make sure everything's ready for our pilots before they arrive on site, ensuring we deliver our projects on time.
• Tackle any issues that come up on the fly, and make sure our clients receive the highest standard of quality and service.
• Be there to support our pilots with any site access or planning needs they have, and help iron out any project issues.
• Possess an understanding of drone capabilities and airspace regulations while adhering to Zeitview SOPs.
• Maintain a pulse on the telecommunications industry.
• Occasionally work side by side with our Quality Control team to make sure our work maintains the golden standard.
• Juggle multiple projects, keeping in touch with pilots in the field, and staying on top of their day-to-day challenges.
• Keep track of everything with daily reports and updates, using a mix of spreadsheets and software.

Qualifications:

• 2+ years of experience working within a high volume logistics and coordination role
• Exceptional computer skills including working with tools such as Google Suite (Sheets and Docs), and Slack
• Project management skills and attention to detail
• Excellent communication and writing skills in English; ability to communicate with customers, pilots, and internal teams
• Thrives in a fast-paced environment and can manage multiple timelines
• A high degree of attention to detail
• Familiar with the telecommunications industry, including specific equipment and access requirements
• Ability to work independently as well as on a team
• Relevant experience with drones, and/or photography is preferred

What’s Included:

• Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
• Your choice of multiple medical insurance plans, including one that covers 100% of the premium for yourself and your dependents
• 100% paid dental and vision insurance
• Unlimited PTO: We mean it when we say we prioritize work-life balance and mental health. Just be sure to share pictures of your vacation when you return!
• Work-from-home environment: flexibility for employees should be the norm for companies
• Autonomy and upward mobility
• Diverse, equitable, and inclusive culture: a place where your voice matters