Offer summary

Qualifications:

Bachelor's degree required., 1 to 2 years of experience in a customer-facing role., Fluency in Spanish, French, or Dutch, both verbal and written., Strong communication, problem-solving, and interpersonal skills..

Key responsabilities:

Serve as the primary point of contact for clients, ensuring exceptional service and support.

Respond to customer inquiries via phone, email, and chat, providing quick resolutions.

Collaborate with internal teams to address technical or operational issues for customers.

Track customer engagement and act as the voice of the customer within the company.

Job description

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Job Description: Customer Service

Position: Customer Service
Location: India
Department: Customer Success
Language: Fluency in Spanish/French/Dutch verbal and written communication

About the Role:

We are seeking a dedicated and proactive Customer Service to join our dynamic team for the European Region. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service, support, and value throughout their journey with our company. Your goal will be to build strong relationships, drive customer satisfaction, and help our clients achieve their desired outcomes using our products or services.

What would you do:

Respond to customer inquiries via phone, email, and chat, ensuring quick and effective resolutions

Collaborate with internal teams to resolve technical or operational issues for the customer

Understand customer goals and align our solutions to support their success

Manage and resolve customer escalations with empathy and efficiency

Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner

Develop and maintain strong, long-lasting relationships with clients

Track customer engagement and product usage to identify opportunities for improvement

Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams

What we are looking for:

Eager to develop and enhance my customer service skills through hands-on experience and learning opportunities

Highly adaptable and flexible, able to adjust quickly to new situations and challenges with a positive mindset

Proven ability to thrive under pressure, maintaining focus and delivering quality results in fast-paced environments

Strong problem-solving skills, with a keen ability to analyze situations and find effective, creative solutions

Excellent written and verbal communication skills, able to convey information clearly and effectively to diverse audiences

Highly results-oriented, consistently focused on achieving goals and delivering measurable outcomes

Qualifications:

Education: Bachelor's degree

Experience: Minimum 1 to 2 years of experience in a customer facing role

Skills:

Strong communication and interpersonal skills

Problem-solving and conflict-resolution abilities

Proficiency with CRM software and support tools (e.g., Salesforce, Zendesk).

Ability to manage multiple priorities and meet deadlines

Analytical mindset with attention to detail

Ability to read and write in French/Spanish/Dutch language

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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