French Speaking Customer Service for Airline Reservations Department

Patrique Mercier Recruitment FR is delighted to offer a fantastic opportunity for a French Speaking Customer Service Representative within the Airline Reservations Department. This position will allow you to join a dynamic team dedicated to providing exceptional service to travelers, ensuring their booking experience is seamless and enjoyable.

Responsibilities

• Support French-speaking clients with inquiries related to airline reservations, ticketing, and travel itineraries via phone, email, and chat.
• Assist customers in making new bookings and modifying existing reservations while providing information about policies and procedures.
• Handle any customer complaints or issues with professionalism and courtesy, ensuring a high level of customer satisfaction.
• Maintain up-to-date knowledge of fares, routes, and regulations to provide accurate information to clients.
• Collaborate with internal teams to resolve complex queries efficiently and provide the best solutions for customers.
• Document all interactions and follow up with customers as necessary to ensure their needs are met.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, especially in the travel or airline industry, is preferred.
• Strong communication skills and the ability to engage with customers effectively.
• Excellent problem-solving abilities and adaptability in a fast-paced environment.
• Familiarity with airline booking systems and customer service software is a plus.
• Detail-oriented with strong organizational skills to manage multiple inquiries efficiently.
• A passion for travel and providing excellent service to customers.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks