French Speaking Customer Service for Hotel Reservations & Hospitality Department

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a French Speaking Customer Service Representative in the Hotel Reservations and Hospitality Department. This position offers the chance to work with a renowned hospitality brand dedicated to providing exceptional experiences for its guests.

Responsibilities

• Provide outstanding customer service to French-speaking clients through phone, email, and chat, assisting with hotel reservations and inquiries.
• Manage booking processes, ensuring accuracy and attention to detail in all reservations.
• Handle customer complaints and requests effectively, working to resolve issues while maintaining high levels of satisfaction.
• Provide information on hotel services, amenities, and promotions to enhance the guest experience.
• Collaborate with hotel staff to ensure seamless service and guest satisfaction during their stay.
• Keep updated on company policies, procedures, and the hotel industry trends to provide the best support possible.
• Accurately document all customer interactions and maintain organized records of reservations and inquiries.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, particularly in the hospitality or travel sector, is preferred.
• Strong communication skills and a customer-focused attitude.
• Ability to handle difficult situations with composure and professionalism.
• Proficiency in reservation systems and Microsoft Office applications.
• Detail-oriented with excellent organizational skills and the ability to multitask.
• A passion for the hospitality industry and a commitment to enhancing the guest experience.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks