12+ years of proven experience in account management, preferably in the Hitech/ISV industry., 7-19+ years of experience in selling and leading complex transformation programs., Strong analytical and problem-solving abilities, with proficiency in CRM software and account management tools., Excellent communication and interpersonal skills..
Key responsabilities:
Manage a large book of business ($20M+) and grow client relationships.
Engage regularly with clients to understand their needs and challenges.
Collaborate with internal teams to ensure alignment in strategy and execution for client success.
Monitor and analyze key performance indicators related to client satisfaction and retention, providing insights to stakeholders.
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Role: Engagement Manager (farmer)
Location: Santa Clara, CA
Industry / Business Area: HITECH / ISV /Semicon -Must have
Job Summary:
The Engagement lead will be responsible for managing a large book of business ($20M+) and grow the relationship. They will serve as the main point of contact for our clients, focusing on selling all HCL offerings to the client.
Roles and Responsibilities:
1. Drive growth within the account and HCLs wallet share within the customer/portfolio.
2. Develop deep connects within the client organization, with key stakeholders/decision makers. And move up the relationship value chain.
3. Regularly engage in communication with clients to gain insights into their evolving needs, challenges, and objectives.
4. Conduct thorough assessments of client requirements and pain points, crafting tailored solutions to effectively address their specific needs.
5. Identify opportunities to enhance the value of our offerings for clients, recommending additional services.
6. Collaborate closely with internal teams, including sales, marketing, service development, and customer support, to ensure alignment in strategy and execution to support client success.
7. Serve as a liaison between clients and internal stakeholders, facilitating communication and coordination to ensure seamless service delivery and support.
8. Collaborate with teams to ensure the seamless implementation and integration of solutions, offering ongoing guidance and support to clients throughout the process.
9. Monito rand analyze key performance indicators related to client satisfaction, retention, and engagement, delivering regular reports and insights to internal stakeholders.
10. Proficiency in CRM software and other relevant tools for effective client relationship management and reporting.
11. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving client needs.
12. Travel as needed for customer needs.
Desired Skills and Experience:
12+ years Proven experience in account management, preferably within the Hitech /ISV industry.
7-19+ years’ experience in selling and leading complex and transformation programs.
5+ yrs experience with horizontal and solution teams to proactively identify improvement/opportunity areas – sell cross business unit solutions to the client.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Proficiency in CRM software and account management tools.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.