Market Insights & Intelligence Manager

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the SoHo neighborhood of New York, the Mission District in San Francisco, and Lawrenceville in Pittsburgh.

The Role

We are seeking a strategic and action-oriented Market Insights & Intelligence Manager Manager to support our go-to-market efforts by overseeing key initiatives that enhance Abridge’s position in the market and enable our customer-facing teams with the latest understanding of the competitive landscape. Reporting to the Director of Commercial Insights, this role will be tasked with organizing and aligning team members across Product, Partner Success, Sales, Marketing and Revenue Operations, amongst others to build a best-in-class competitive intelligence program.

What You’ll Do

• Lead Competitive Intelligence & Research: Develop and manage Abridge’s competitive intelligence program, conducting win/loss analyses, interviews, and surveys to unearth the latest market insights. Uncover and prioritize gaps in competitive knowledge for existing and future products, 

• Drive Competitive Enablement: Create and continuously refine enablement assets such as battle cards, in-depth training, and other collateral to support frontline Sales and Partner Success teams. Routinely share company-wide updates to keep stakeholders aligned and informed.

• Integrate Insights into Product & GTM Strategy: Partner with commercial and product teams to integrate market insights into roadmap decision-making and go-to-market (GTM) strategy. 

• Synthesize Trends into Actionable Recommendations: Analyze and synthesize trends from market research to support product roadmap planning, messaging resonance, marketing strategies, and customer health initiatives.

• Deliver Clear, Actionable Outputs: Translate insights from competitive and customer voice programs into clear, actionable recommendations that drive alignment and decision-making across cross-functional teams. Track the adoption and impact of delivered assets to refine future outputs.

• Document & Communicate Research: Maintain rigorous documentation of competitive research and insights, sourced both independently and from teams across the company. Communicate findings through newsletters, reports, and presentations to ensure stakeholders remain aligned and informed.

What You’ll Bring 

• 4+ years of experience in competitive intelligence, product marketing, or other related field, preferably in a B2B SaaS environment

• Proven track record of successfully managing multiple projects involving numerous stakeholders while driving alignment across teams.

• Exceptional organizational and project management skills, with experience managing multiple priorities and delivering results in fast-paced environments.

• Excellent communication and storytelling abilities to convey insights in a compelling manner

• Strong quantitative and qualitative research skills with expertise in survey design, user interviews, etc.

• Ability to synthesize complex data into clear, actionable insights and recommendations, bringing clarity to the ambiguous.

Why work at Abridge?

At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.

How we take care of Abridgers:

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Diversity & Inclusion

Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.