German Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment is a reputable agency committed to connecting talented professionals with exceptional job opportunities across Greece. We are currently seeking a German Speaking Customer Service representative for the Online Learning & EdTech Department. This role is designed for individuals who are passionate about education technology and dedicated to providing outstanding customer support. In this position, you will assist German-speaking learners and clients with their inquiries, provide guidance on online learning platforms, and ensure a positive user experience. If you have a strong background in customer service and a keen interest in the EdTech space, we encourage you to apply!

Responsibilities

• Provide high-quality customer support via phone, email, and chat to German-speaking clients.
• Assist users with questions about online learning programs and technical issues.
• Resolve customer complaints and inquiries in a timely and efficient manner.
• Document interactions and maintain accurate records of customer communications.
• Collaborate with the EdTech team to improve product offerings and enhance user satisfaction.
• Stay updated on product features, industry trends, and best practices in online education.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong communication and interpersonal skills.
• Experience in customer service, ideally within the education or technology sectors.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to work independently and as part of a remote team.
• Familiarity with online learning tools and platforms is a plus.
• Proficient in using digital communication tools and customer service software.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )