Offer summary

Qualifications:

4+ years in order management, preferably at a SaaS company., Proficient in data entry with strong attention to detail., Basic knowledge of Salesforce and Google Workspace is required., Excellent written and verbal communication and organizational skills..

Key responsabilities:

Manage renewals for existing customers purchasing through partners.

Utilize Salesforce CPQ to create standard and custom price quotes.

Track, validate, and process new orders submitted through Salesforce.

Monitor the Global Partner Inbox and provide Level 1 support.

Job description

We’re looking for a new Channel Order Specialist to partner with our Channel team to help grow our client's fast-growing partner sales group.

As a Channel Renewal Specialist, you will support the Channel Reseller Sales team by managing renewals for our existing customers that purchase through partners. Our client has a high volume of renewal transactions, so the ability to manage multiple renewal opportunities while building an understanding of how partners manage customer relationships will be critical to success in the role.

2k internet allowance

Manage new and expansion opportunities for deals sold through channel partners
Utilize Salesforce CPQ to build standard and custom price quotes upon request
Track, validate and process new orders submitted through Salesforce with regular updates
Process channel customer requests to downgrade or cancel subscriptions
Process channel customer requests for free trials
Monitor the Global Partner Inbox and provide L1 support